Customer Services Representative

Caterpillar Financial Services Corporation; Santiago; Presencial; CLP 22.320.000 - 44.640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group

Descripción de la vacante

Caterpillar Financial Services Corporation in Santiago, Chile, invites you to join our Finance team to support global reporting, portfolio health management, and analytics. You will coordinate data-driven insights and stakeholder communications across the organization.

You will apply analytical thinking, problem solving, and strong customer focus to improve reporting accuracy and decision support. On-site collaboration and cross-functional teamwork are essential to success.

Formación

• Bachelor’s degree (or equivalent) in Industrial Engineering, Business Administration, Control Management Engineering, or a related field.
• Proficiency in visualization and reporting tools such as Tableau or Power BI, with the ability to quickly learn new analytical tools and techniques.
• Intermediate level of English.

Responsabilidades

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of data.
• Execution of customer service standard processes. Maintaining customer accounts and relationships.
• Knowledge and development of key reports to manage, measure, and monitor global risk exposures with adherence to reporting requirements, policies, and controls.
• Manage the processes and procedures supporting the accuracy and timely communication of the portfolio health results.
• Analyze business requirements and analytical needs, providing metrics, insights, and reports for an appropriate decision-making process.

Conocimientos

Customer Focus

Service Excellence

Consulting

Decision Making

Critical Thinking

Problem Solving

Relationship Management

Analytical Thinking

Accuracy and Attention to Detail

Educación

Bachelor's degree (or equivalent) in Industrial Engineering or related field

Herramientas

Tableau

Power BI

Descripción del empleo

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Role Definition

Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.

Responsibilities

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of data.
• Execution of customer service standard processes. Maintaining customer accounts and relationships.
• Knowledge and development of key reports to manage, measure, and monitor global risk exposures with adherence to reporting requirements, policies, and controls.
• Manage the processes and procedures supporting the accuracy and timely communication of the portfolio health results.
• Analyze business requirements and analytical needs, providing metrics, insights, and reports for an appropriate decision-making process.

Skill Descriptors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Accurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs

Basic requirements:

Bachelor’s degree (or equivalent) in Industrial Engineering, Business Administration, Control Management Engineering, or a related field.

Proficiency in visualization and reporting tools such as Tableau or Power BI, with the ability to quickly learn new analytical tools and techniques.

Intermediate level of English.

Additional information: This position requires the candidate to work onsite five days a week.

Some of the offered benefits:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)

Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Posting Dates:

August 27, 2026 - September 3, 2026