Customer Service/Support Specialist I-EN

CAE; Santiago; Presencial; CLP 10.044.000 - 14.508.000; Jornada completa

Descripción de la vacante

CAE in Santiago is seeking a Customer Service & Support Specialist I to deliver exceptional client service and manage administrative tasks at the training center. You will be the primary contact for clients, instructors, and visitors, coordinating logistics and ensuring top-quality experiences.

Responsibilities include coordinating travel, events, and site activities; supporting simulator operations and contingency management; and driving continuous improvement through customer feedback and

Formación

• Experience in customer service or administrative support in a fast-paced environment.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to coordinate logistics and manage multiple tasks simultaneously.

Responsabilidades

• Welcome clients, visitors, and stakeholders, providing a positive experience.
• Coordinate client access, classroom reservations, and on-site activities.
• Handle calls, emails, and inquiries with timely resolutions and escalations when needed.
• Coordinate and support customer events, site visits, and special activities.
• Support simulator operational contingency management and incident reporting.
• Conduct walkthroughs to identify process improvements and ensure safe operations.
• Assist with supply inventory, procurement requests, and vendor coordination.
• Prepare meetings, rooms, and required materials for trainings.

Conocimientos

Customer service orientation

Communication skills

Organizational skills

Microsoft Office

Qualtrics

Educación

Technical degree in Business Administration/Hospitality/Customer Service

Herramientas

Qualtrics

Microsoft Office

Descripción del empleo

Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support — they lead, shaping the company’s path and preparing clients and employees for the moments that matter. Be part of a team where your work makes a difference, with opportunities to grow, collaborate, and thrive.

Customer Service & Support Specialist I

About CAE

At CAE, our mission is to make the world a safer place. For nearly 80 years, we’ve been leaders in simulation, training, and mission readiness, supporting civil aviation, defense, and critical operations worldwide. Through cutting-edge technology and a culture that drives innovation, we empower our customers to operate smarter, faster, and more sustainably.

We equip people in critical roles with the knowledge and solutions needed to create a safer world. Above all, we train pilots, cabin crews, airlines, and defense and security forces to perform at their best every day—and when it matters most.

We have a global presence with approximately 13,000 employees and 250 training centers across more than 40 countries.

Job Summary

The Customer Service & Support Specialist I is responsible for delivering exceptional customer service and administrative support to ensure the efficient operation of the training center. This role serves as a primary point of contact for clients, instructors, and visitors, coordinating logistics, managing customer experience initiatives, supporting operational contingencies, and ensuring facilities and resources are maintained to the highest standards. The position requires strong organizational, communication, and problem‑solving skills in a dynamic, customer‑focused environment.

Key Responsibilities

Customer Experience & Client Support

• Welcome clients, visitors, and stakeholders, providing professional and positive customer experience.
• Coordinate client access, classroom reservations, and on‑site activities.
• Handle incoming calls, emails, and inquiries, ensuring timely resolution and escalation when appropriate.
• Coordinate and support customer events, site visits, and special activities.

Operational Support

• Support simulator operational contingency management, including reporting failures, schedule disruptions, cancellations, and coordinating communication with relevant stakeholders.
• Conduct routine walk‑throughs to identify opportunities for improvement and ensure all training center areas are operating efficiently.
• Assist with maintaining a safe, organized, and customer‑ready environment.

Customer Feedback & Continuous Improvement

• Manage customer satisfaction surveys and reporting through the Qualtrics platform.
• Analyze survey results and prepare monthly presentations for management and operational teams.
• Identify trends and recommend continuous improvement initiatives to enhance the customer experience.

Administrative & Logistics Coordination

• Coordinate travel arrangements for staff and instructors, including flights, hotel accommodations, ground transportation, and travel itineraries.
• Manage supply inventory, procurement requests, and coordination of equipment maintenance and repair services with local vendors.
• Assist with administrative activities such as document preparation, scanning, photocopying, filing, and correspondence management.
• Manage CAE credentials and access‑related documentation.

Meeting & Event Coordination

• Schedule appointments, meetings, and training events.
• Prepare meeting rooms, training spaces, and required materials.
• Coordinate logistics and support for internal and external meetings.

Additional Responsibilities

• Participate in special projects and initiatives as assigned by management.
• Provide general administrative and operational support to ensure smooth training center operations.

Qualifications

Education

• Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or a related field preferred.

Experience

• Previous experience in customer service, administrative support, office coordination, or a related role.
• Experience working in a fast‑paced, customer‑focused environment is preferred.

Language Requirements

• Native or fluent Spanish.
• Intermediate to advanced English proficiency, both written and spoken.

Competencies

• Strong customer service orientation and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to prioritize multiple tasks and meet deadlines.
• Problem‑solving and decision‑making capabilities.
• Attention to detail and commitment to quality.
• Ability to work effectively under pressure and adapt to changing priorities.
• Strong teamwork and collaboration skills.
• Proficiency in Microsoft Office applications and digital collaboration tools.
• Experience with survey or customer feedback platforms (e.g., Qualtrics) is an advantage.

Physical Requirements

• Occasionally ascends or descends ladders, scaffolding, ramps, and poles.
• Occasionally moves into different positions in tight or confined spaces.

  About CAE

  At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose‑driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

  Position Type

  Regular

  Equal Opportunity & Accommodations

  CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [e-mail] if needed.

  Data Privacy

  Privacy Statement | CAE

  As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.