Customer Service Solutions Engineer

E80 Group; Santiago; On-site; CLP 24,000,000 - 42,000,000; Full time

Job summary

E80 Group is seeking a Customer Service Solutions Engineer (Junior to Semi Senior) to join its CS Sales team in Chile. You will analyze customer needs, size the plant, and prepare CS proposals for modifications, upgrades and plant improvements on end-of-line production systems and handling solutions.

You will bridge CS commercial and technical production functions, supporting colleagues and customers through quotations, sizing calculations, and post-sale documentation.

Qualifications

• High school diploma or Bachelor’s degree in a relevant engineering field.
• Proficient with AutoCAD and MS Office applications.
• Ability to interpret technical drawings and maintain an overall system view.

Responsibilities

• Design high-performing solutions aligned with E80 standards.
• Collaborate with CS Sales to identify customer needs.
• Analyze the plant based on material flows and sizing requirements.
• Prepare quotations and draft CS commercial proposals.
• Document design choices and sizing calculations for machines.
• Provide technical support to the CS Area Manager during proposals, on-site when required.
• Request and assess third-party integration quotations with Purchasing.
• Coordinate with Operations to prepare internal documentation after a sale.
• Lead retrofit project kickoffs with CS Sales and Technical Department.
• Handle proposals for Retrofit, Service, Helpdesk, Embedded and Maintenance.

Skills

AutoCAD

Microsoft Office

Technical drawings interpretation

System perspective

Customer orientation

Interpersonal skills

English proficiency

Willingness to travel

Education

High school diploma

Bachelor’s degree in Management Engineering / Mechatronics / Mechanical Engineering

Tools

AutoCAD

Job description

We are looking for a brand new position: Customer Service Solutions Engineer, Junior/Semi Senior level.

Working within the Customer Service department this person is responsible at E80 Group for analyzing and preparing quotations for modifications, upgrades and plant improvements for end-of-line production systems and product handling solutions for E80 customers.

This position is known internally as CS Sales Engineer and acts as a link between the commercial CS and technical-production functions within E80.

Responsibilities:

• Design original, high-performing solutions with a strong probability of success in a competitive market, in accordance with E80 standards
• Collaborate with the CS Sales team to identify the end customer’s needs
• Analyze the plant based on material flows and customer requirements, defining the correct system sizing.
• Prepare quotations for the solutions and draft the corresponding CS commercial proposal
• Document design choices, the calculations required to correctly size the proposed machines, and the adopted control philosophy
• Provide technical support to the CS Area Manager when presenting the proposal to the customer, both online and on-site when required
• Request commercial quotations for the integration of third-party solutions into the project; assess and negotiate the supply in collaboration with the Purchasing Department
• In the event of a sale, collaborate with E80’s Operations division to prepare the internal documentation required by the technical and production departments
• Conduct the kickoff for sold retrofit projects together with the CS Sales team and the Technical Department
• The types of proposals handled by the Sales Engineer are: Retrofit, Service, Helpdesk, Embedded and Maintenance

Requirements:

• High school diploma / Bachelor’s degree, preferably in Management Engineering, Mechatronics or Mechanical Engineering
• Knowledge of AutoCAD software
• Excellent command of Microsoft Office
• Ability to interpret technical drawings
• Overall system perspective
• Customer orientation
• Good interpersonal skills
• Good level of English spoken and written
• Willingness to travel for approximately 10-20 days per year