Customer Service Engineer

United Imaging Healthcare - Latin America; Región Metropolitana de Santiago; Presencial; CLP 20.000.000 - 28.000.000; Jornada completa

Descripción de la vacante

United Imaging Healthcare - Latin America seeks a Field Service Engineer to install UIH diagnostic imaging systems at customer sites and to troubleshoot alongside the regional Care Center. You will participate in training toward the UIH Professional Certificate to enhance technical support capabilities across modalities.

The role requires field travel, strong communication, and a customer‑oriented approach to guarantee service quality and punctual adherence to contractual obligations.

Formación

• Technical associate’s degree or above.
• Familiar with the principle and structure of diagnostic imaging equipment (CT/ MR/PET//Ultrasound, etc.). Good IT, Microsoft Office and Networking Infrastructure skills.
• Have the ability to find and troubleshoot faults in the field.
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit.
• A flexible approach to work, travel and unsociable hours.
• Valid driving license and good driving record.

Responsabilidades

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site.
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision.
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers.
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Conocimientos

Troubleshooting in the field

Customer-oriented service

Strong communication

Team cooperation

Willingness to travel

IT literacy

Microsoft Office

Networking basics

Educación

Technical associate’s degree or above

Herramientas

Microsoft Office

Networking Infrastructure

Diagnostic imaging knowledge (CT/MR/PET/Ultrasound)

Descripción del empleo

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Qualification Requirements:

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (CT/ MR/PET//Ultrasound, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.