Customer Service Operations Analyst

Olympus Corporation of the Americas; Conchalí; Presencial; CLP 12.000.000 - 18.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Medical, dental, and life coverage

15 paid holidays

Employee-centered culture

Volunteer and donation programs

Training and development

Educational assistance

Descripción de la vacante

Olympus Corporation of the Americas in Chile, Santiago, seeks an experienced Customer Service Supervisor to oversee order management from entry to invoicing. You will coordinate administrative, service and contracting activities to ensure service quality and supervise the CS team and ERP processes.

Responsibilities include aligning with the Commercial Manager, supervising virtual warehouses, and resolving internal/external queries.

Formación

• Minimum of 2 years in similar roles.
• Extensive experience in the management of work teams and customer service.
• Intermedio de Microsoft Office (Excel, Word, PowerPoint).
• Excellent customer service.
• Effective communication.
• Organization.
• Time management.
• Troubleshooting.
• Teamwork.
• Detail orientation.
• Adaptability.

Responsabilidades

• Coordinate alignments with the Commercial Manager to ensure compliance with sales and service orders based on the company's strategy.
• Responsible for the supervision of the Customer Service area and the Customer Service Assistant.
• Supervise and control virtual warehouses surgery, consignments, consignment replenishment and early delivery.
• Sales team billing.
• Manage new consignments.
• Coordinate and control consignment inventories.
• Enter and manage customer orders in the ERP with a warehouse according to assigned portfolio until their invoicing.
• Support and resolution of internal and external customer queries.
• Management of purchase order portals (except Public Market)
• Control and management of customer complaints.
• Reverse logistics of orders dispatched under the concept of "Surgeries" in ERP, reception and review of products physically.

Conocimientos

Customer service

Effective communication

Organization

Time management

Troubleshooting

Teamwork

Detail orientation

Adaptability

People management

Herramientas

Microsoft Office

Descripción del empleo

Olympus Corporation of the Americas in Chile, Santiago, seeks an experienced Customer Service Supervisor to oversee order management from entry to invoicing. You will coordinate administrative, service and contracting activities to ensure service quality and supervise the CS team and ERP processes.

Responsibilities include aligning with the Commercial Manager, supervising virtual warehouses, and resolving internal/external queries.