Client Advisor

Toptal; Santiago; Remote; CLP 59,113,000 - 98,522,000; Full time

Job summary

Toptal is a global network of top talent in business, design, and technology, delivering a fully remote workforce worldwide. This remote Client Advisor role turns inbound inquiries into Toptal clients, responding within minutes and guiding prospects through the sales process with high-energy, consultative questioning and cross-functional collaboration.

Your ownership extends beyond the first call, coordinating with specialists and maintaining momentum as you engage new inquiries across Toptal’s

Qualifications

• 2–3 years of B2B sales experience.
• Experience converting inbound opportunities to paying customers at scale.
• Experience coordinating parallel sales opportunities, and maintaining sales momentum.
• Outstanding written and verbal communication skills.
• Full availability during your working hours to take client calls.
• Ability to work and thrive in a fast-paced, rapidly growing company, managing a high volume of clients alongside competing deadlines.
• Exceptional time management is key to success in this role.

Responsibilities

• Discovery and Diagnosis: run high energy discovery on each inbound conversation, establish rapport, understand the client objective and build momentum.
• Qualify, Manage, and Win the Opportunity: identify what is driving the need, metrics that matter, and decision makers; explain offering and seek commitment.
• Own progress after the call: hand off to specialists as needed; keep client engaged between conversations.
• Portfolio Selling: understand broader growth plans and position Toptal as a strategic partner.
• Client Experience: maintain a client-centric approach across interactions during working hours; stay current on industry trends.
• Collaboration: work with cross-functional partners to respond promptly to high-volume inquiries.
• Growth and Development: review calls and share learnings with the team.

Skills

B2B sales

Inbound sales

CRM proficiency

Communication skills

Time management

Ownership

Tools

CRM systems

AI tools

Job description

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary

Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal. You will respond to immediate-assistance requests within five minutes, quickly understand the business problem behind the request, connect necessary Toptal specialists, and help guide the client forward through the sales process.

You will need to do a great deal in a short conversation: establish trust, diagnose the need, recognize relevant opportunities, explain Toptal’s value proposition, address concerns, and convert the business to sale. This is a high energy, consultative sales role at inbound velocity where excellence will mean running a high volume of first conversations, asking better questions than the client expected, and constantly building momentum along the right Toptal offering path.

You will need to bring clarity and articulate value across Toptal’s full portfolio: specialized talent, global hiring and payroll through HireGlobal, and our AI-driven, platform-powered, outcome-focused services offerings.

Your ownership continues after the first call. You will represent the client through technical stages, keep them engaged between conversations, and resolve issues that slow a decision. You will manage those active opportunities alongside new incoming inquiries, knowing when to bring in specialists for deeper expertise.

Our ideal candidate is ambitious, competitive, driven by client service, and pairs that drive with genuine curiosity about how businesses work. If you want to build real consultative selling skills in a fast-paced environment and be compensated for it, this is the team you want to be part of.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Discovery and Diagnosis: You will run high energy, open-ended discovery on every inbound conversation. You will quickly establish rapport, understand what prompted the client to reach out, and uncover the business objective behind the stated request. You will use this to build the necessary sales momentum to keep clients engaged, earning the right to recommend before you recommend.
• Qualify, Manage, and Win the Opportunity: You will quickly identify what is driving the need, whether there is a real opportunity, identify the metrics that matter most to the client, and who is involved in the decision. You will explain why the relevant Toptal offering fits, address the client’s concerns, and ask for commitment. You will manage deal cycles from discovery through close and maintain accurate pipeline and forecast data in our CRM.
• Own progress after the call: You will give any necessary specialists a clear account of the client’s needs and prepare them for subsequent conversations, stay close as technical questions are resolved, and keep the client engaged through the next decision. Maintain clear next steps, timing, and blockers for each active opportunity while responding to new inbound requests.
• Portfolio Selling: Clients rarely arrive with their full set of needs articulated. You will be responsible for understanding the client’s broader growth plans, including global hiring, EOR and payroll needs, marketing and sales growth, financial, and technology challenges, and for positioning Toptal as a strategic partner rather than a single-transaction vendor.
• Client Experience: Clients are at the heart of everything we do. You will execute a client-centric approach across every interaction during pre-defined working hours, running rapid research on clients before outreach, asking focused questions to fill the gaps, and staying current on industry trends and the competitive landscape so that you bring a point of view to the conversation.
• Collaboration: You will work with your team and with cross-functional partners, including matching, delivery, HireGlobal, and Toptal’s service offerings experts, to respond promptly to high-volume inbound inquiries and to bring the right expertise into a deal at the right moment. Communicating clearly over Zoom and Slack is critical.
• Growth and Development: Our SMB team improves individually and as a team. You will review your own calls, seek and act on feedback, and contribute what you learn back to the team.

Required Qualifications

• 2–3 years of B2B sales experience (Account Executive, Inside Sales, Sales Development, Account Representative, or a related role).
• Demonstrated experience converting inbound opportunities into paying customers at scale, owning the sale from first call to close.
• Experience coordinating parallel sales opportunities, and maintaining sales momentum while other teams complete necessary work.
• Outstanding written and verbal communication skills.
• Full availability during your working hours to take client calls.
• Ability to work and thrive in a fast-paced, rapidly growing company, managing a high volume of clients alongside competing deadlines.
• Exceptional time management is key to success in this role.

Preferred Qualifications

• Software, tech, or professional-services sales experience.
• Exposure to a named sales methodology — MEDDPICC, Challenger, SPIN, Sandler, or similar.
• Experience selling more than one product or service line into the same account.
• Familiarity with global hiring, EOR, or payroll concepts.
• Fluency with modern sales tooling, including AI-assisted research, call review, and CRM workflows.

Core Competencies

• Consultative discovery. You ask open-ended questions, listen for what is not being said, and diagnose before you prescribe. You are comfortable sitting in a question rather than rushing to a pitch.
• Qualification discipline. You know the difference between interest and intent. You can articulate why a deal will close, who will sign, and what happens if the client does nothing.
• Business acumen. You can hold a credible conversation with a founder or business owner about growth, hiring, cost, and risk — and connect what you sell to what they are trying to achieve.
• Point of view. You bring insight to the conversation. You are willing to respectfully reframe a client’s thinking when their stated request isn’t the best path to their goal.
• Client-centricity. You uncover and resolve client issues through value-based selling, and you are direct about fit when Toptal isn’t the right answer.
• Will to win. You are naturally competitive and looking to exceed quota, not just meet it. We provide a base salary plus uncapped commission, and we want our Client Advisors to make the most of it.
• Learn-it-all mindset. You constantly seek feedback from peers and leaders, review your own calls, and share what you learn with the team.
• Ownership. You operate as a self-directed individual contributor who takes full accountability for your pipeline and your results, while collaborating effectively with the cross-functional partners who help you win.