Associate Representative - Customer Service

Wesco; Quillota; On-site; CLP 9,600,000 - 14,400,000; Full time

Job summary

Wesco busca un Representante Asociado de Servicio al Cliente para atender consultas de clientes por teléfono, correo y en persona, y gestionar pedidos, quejas y oportunidades de venta. El candidato ideal tendrá experiencia en ventas, habilidades de comunicación y orientación al servicio, trabajando principalmente en un entorno presencial en Macul, Chile.

El rol requiere capacidad para resolver problemas, mantener registros y colaborar con departamentos para soluciones integrales, con enfoque en

Qualifications

• Título de secundaria o equivalente requerido; se prefiere título asociado (EE.UU.)/Diploma universitario (Canadá)
• 0-2 años de experiencia relevante
• 1 año de experiencia en ventas preferido
• Experiencia en ventas directas (B2B) preferida
• Conocimientos de principios y procesos de servicios al cliente
• Habilidades para construir relaciones con otras áreas funcionales
• Habilidades de resolución de problemas y análisis de información
• Capacidad para investigar y resolver problemas de clientes
• Excelentes habilidades de escritura y expresión oral
• Conocimientos básicos de informática

Responsibilities

• Interactúa con clientes por teléfono o en persona para proporcionar información y garantizar el mejor servicio posible.
• Maneja y resuelve quejas de clientes, pedidos especiales o devoluciones en tienda, por teléfono o por correo.
• Obtiene y examina la información relevante para evaluar la validez de las quejas y determinar posibles causas.
• Recibe y procesa pedidos, brinda información sobre precios, cambios de servicio, discontinuidad y envíos.
• Mantiene registros de interacciones y transacciones con clientes, detalla consultas, quejas y acciones tomadas.
• Refiere quejas no resueltas a los departamentos designados para una investigación posterior.
• Completa la facturación de clientes.
• Identifica oportunidades de producto o servicio con clientes existentes o potenciales y determina con el gerente de ventas y servicio si debe gestionarlas el equipo de ventas internas o externas.
• Mantiene contacto regular con clientes existentes, entendiendo nuevas necesidades y diseñando estrategias para atenderlas.
• Prepara, asiste y participa en reuniones semanales de ventas.
• Se mantiene al día sobre tendencias del sector, actividad del mercado y productos de la competencia

Skills

Customer service

Communication

Sales

B2B sales

Relationship building

Prioritization

Education

High School Degree or Equivalent

Tools

CRM software

Microsoft Office

Job description

Associate Representative - Customer Service

Empresa : Wesco
Tipo de empleo : Tiempo completo
Macul, Chile

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Interacts with customers by phone or in person to provide information and to ensure best service possible.
• Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
• Refers unresolved customer grievances to designated departments for further investigation.
• Completes customer invoicing.
• Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
• Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
• Prepares for, attends, and participates in weekly sales meetings.
• Remains current on industry trends, market activity and competitor products.

Qualifications:

• High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
• 0-2 years of relevant experience
• 1 year of sales experience preferred
• Direct Sales (B2B) experience preferred
• Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
• Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ability to build working relationships with other functional areas to best support mutual objectives
• Basic problem‑solving skills and ability to analyze information in order to provide excellent service to internal and external customers
• Ability to research and resolve customer issues
• Strong written and verbal communication skills
• Basic computer skills
• Ability to effectively prioritize and execute tasks
• Ability to build and maintain long-term relationships with customers