Application Specialist - Modular Mining Systems

Infosys; Santiago; Presencial; CLP 18.000.000 - 32.000.000; Jornada completa

Descripción de la vacante

Infosys is seeking an Application Specialist / Senior Application Support to ensure stability, availability, and continual improvement of critical applications in an industrial mining environment. This role bridges IT, business stakeholders, and vendors, supporting mission-critical platforms and contributing to modernization initiatives.

Responsibilities include high availability, Level 2/3 support, vendor coordination, server and monitoring management, and participation in migration projects

Formación

• Bachelor's degree or equivalent practical experience in computer science, information systems, engineering, or related field.
• Experience in mining, industrial, or large-scale operational environments.
• Exposure to safety, risk prevention, or operational monitoring platforms.
• Knowledge of Modular Mining systems including Dispatch, Provision, FrontRunner.
• Familiarity with CASWEB or similar mining operational web platforms.
• Experience in enterprise application support and operations.
• Solid knowledge of application architecture, system integrations, .NET-based apps, databases, monitoring and incident management.
• Experience working with external vendors and support contracts.
• Strong communication skills with both technical and non-technical stakeholders.

Responsabilidades

• Ensure high availability and operational continuity of assigned applications.
• Provide Level 2 and Level 3 application support, including incident, problem, and change management.
• Act as the technical focal point for vendors and third‑party service providers.
• Support and manage application components such as servers, integrations, proxies, and monitoring tools.
• Participate in application enhancement, development, and modernization initiatives.
• Support on‑premise, cloud, and hybrid environments, including migration projects.
• Collaborate with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
• Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
• Proactively identify risks and opportunities for improvements in performance, stability, and security.

Conocimientos

Strong communication

Cross-functional collaboration

Problem solving

Educación

Degree in Computer Science / Information Systems / Engineering

Herramientas

Modular Mining (Dispatch - Provision - FrontRunner)

CASWEB or similar mining platforms

Descripción del empleo

We are seeking an Application Specialist / Senior Application Support professional to ensure the stability, availability, and continuous improvement of business‑critical applications in an industrial and mining environment.

This role acts as a key bridge between IT, business stakeholders, and external vendors, supporting mission‑critical platforms while contributing to improvement and modernization initiatives.

Key Responsibilities

• Ensure high availability and operational continuity of assigned applications.
• Provide Level 2 and Level 3 application support, including incident, problem, and change management.
• Act as the technical focal point for vendors and third‑party service providers.
• Support and manage application components such as servers, integrations, proxies, and monitoring tools.
• Participate in application enhancement, development, and modernization initiatives.
• Support on‑premise, cloud, and hybrid environments, including migration projects.
• Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
• Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
• Proactively identify risks and opportunities for improvements in performance, stability, and security.

Required Qualifications

• Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Experience in mining, industrial, or large‑scale operational environments.
• Exposure to safety, risk prevention, or operational monitoring platforms.
• Knowledge of Modular Mining systems, including: Dispatch - Provision - FrontRunner.
• Familiarity with CASWEB or similar mining operational web platforms.
• Proven experience in enterprise application support and operations.
• Solid knowledge of:
• Application architecture and system integrations.
• .NET‑based applications and supporting technologies.
• Databases and data flows.
• Monitoring, incident, and problem management practices.
• Experience working with external vendors and support contracts.
• Strong communication skills, with the ability to engage both technical and non‑technical stakeholders.

Desirable / Nice to Have

• Experience with cloud platforms and migration initiatives.
• Familiarity with ITIL processes and service‑oriented operating models.
• Experience working in globally distributed or multicultural teams.
• Experience working in global, multi‑vendor environments.
• Strong sense of ownership and accountability.
• Excellent problem‑solving and prioritization skills.
• Ability to operate independently and effectively in critical production environments.
• Hands‑on experience with SmartCap platforms.
• Experience with MEMS (Michelin® Earthmover Management System).
• Service‑oriented and customer‑focused mindset.
• Proactive attitude with a strong focus on continuous improvement.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.