Working Student (m/w/d) IT Application Support (50-60%)

Schindler Group; Luzern; Vor Ort; CHF 28.000 - 38.000; Teilzeit

Benefits dieser Stelle

Onboarding program

Skills development programs

Flexible working hours

Employee discounts

Diversity

Zusammenfassung

Schindler Group is seeking a Working Student (m/w/d) in IT Application Support (50-60%) in Luzern. You will actively participate in managing and developing the current application portfolio, handling new requests, and overseeing end-to-end renewal processes.

You will advise CRD users, manage escalations, and collaborate with stakeholders across CRD, SIS, and operations to ensure smooth daily business. German and English proficiency are essential for effective communication.

Qualifikationen

• Currently enrolled in a degree programme in Computer Science or Business IT.
• Demonstrates independent work, ownership, and reliability as a team player.
• Strong communication and problem-solving skills with a customer focus.
• German and English proficiency (spoken and written).

Aufgaben

• Active involvement in application management: maintaining and developing the existing portfolio, handling new application requests, and managing end-to-end renewal processes.
• Advise and support CRD users; independently manage escalations.
• Coordinate with stakeholders (CRD, SIS, and others) and support the operations team in day-to-day business.
• Create and maintain process documentation, instructions, checklists, and knowledge base articles.
• Analyse license usage to optimise the CTO application portfolio, and contribute to projects and requirements analysis.

Kenntnisse

Communication skills

Problem-solving

Customer orientation

Time management

German and English proficiency

Ausbildung

Degree programme in Computer Science or Business IT

Jobbeschreibung

Working Student (m/w/d) IT Application Support (50-60%)

• Active involvement in application management: maintaining and developing the existing application portfolio, handling new application requests, and managing the end-to-end process for all software renewals
• Advising and supporting CRD users, and independently managing escalations
• Coordinating with various stakeholders (CRD, SIS, and others) and supporting the oper-ations team in day-to-day business
• Creating and maintaining process documentation, instructions, checklists, and knowledge base articles (CTO-IT)
• Analysing license usage to optimise the CTO application portfolio, as well as contributing to projects and requirements analysis

We Elevate... Your Best Self

• Currently enrolled in a degree programme in Computer Science or Business IT
• Some prior work experience is an advantage — you work independently, take owner-ship, and are a reliable team player
• Strong communication and problem-solving skills, with a customer-oriented approach
• Good time management and the ability to prioritise effectively across multiple tasks
• Proficient in German and English (spoken and written)

You will get immediate access to a variety of benefits by working for a TOP employer:

• We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration
• Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs
• Work-life balance: We support you in managing your professional and personal life through flexible working hours
• Corporate benefits: You will have the opportunity to benefit from attractive employee discounts
• Diversity: We promote and foster a culture of diversity

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.