Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Cross Border Talents; Genf; On-site; CHF 11,000 - 13,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Apartment benefit-in-kind (tax-free)

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Operations professional for the French market. The role entails handling email, chat, and calls to resolve inquiries and support tickets, with a focus on timed responses and customer success.

The position offers training, a 40-hour work week, and a path to growth in a multicultural environment with health coverage from day one.

Qualifications

• Experience in customer service or support roles.
• Comfort with email, chat, and phone-based inquiries.
• Familiarity with CRM software and ticketing systems.

Responsibilities

• Respond to customer requests via email, chat, forms and calls.
• Handle tickets related to queries, refunds, or service issues.
• Call users to speed up resolution and improve communication.
• Perform back-office tasks including outbound calls.
• Conduct outbound calls to promote products and gather feedback.
• Maintain records in CRM systems and ensure accuracy.
• Meet performance goals and deadlines.
• Provide feedback and escalate cases when needed.

Skills

Customer Service

CRM Tools

Outbound Calls

French language

Tools

CRM Software

Job description

Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Job Openings Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

About the job Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalated cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,040 / month
Includes:

Monthly holiday & Christmas allowances

Meal allowance (7 per working day)

Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)

Health insurance from day one

Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,240.00 / month
Includes:

Higher base salary (no apartment benefit)

Monthly holiday & Christmas allowances

Health insurance from day one

Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.