Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Cross Border Talents; Mittelwallis; On-site; CHF 11,000 - 13,000; Full time

Benefits offered by this job

Health insurance from day one

Apartment benefit-in-kind

Training allowance

22 vacation days per year

Job summary

Cross Border Talents in Lisbon is seeking French-speaking Customer Operations professionals to join the multilingual team. The role covers handling inquiries, managing tickets, and promoting customer success across channels, with a focus on fast, accurate responses and CRM accuracy.

The package offers a choice with or without company housing, health insurance from day one, and a training-focused onboarding. 40-hour work week, 22 vacation days, and opportunities for growth.

Qualifications

• Fluent in French with strong written and spoken communication.
• Experience in customer support or helpdesk.
• Able to manage multiple tickets and meet deadlines.
• Willing to relocate to Lisbon, Portugal.

Responsibilities

• Respond to customer requests via email, chat, forms, and calls.
• Handle tickets related to general queries, refunds, or service issues.
• Make outbound calls to speed up resolution and gather feedback.
• Maintain accurate records using CRM tools.
• Provide operational feedback on escalated cases as needed.

Skills

French-speaking

Customer support

CRM usage

Multicultural environment

Tools

CRM tools

Helpdesk software

Job description

Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Job Openings Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

About the job Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalated cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,040 / month
Includes:

Monthly holiday & Christmas allowances

Meal allowance (7 per working day)

Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)

Health insurance from day one

Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,240.00 / month
Includes:

Higher base salary (no apartment benefit)

Monthly holiday & Christmas allowances

Health insurance from day one

Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.