User Access Management (UAM) Process and Operational Support (Remote, Temporary)

D-ploy; Schweiz; Remote; CHF 60’000 - 80’000; Vollzeit

Zusammenfassung

A leading IT solutions company in Switzerland is seeking an individual for operational support in User Access Management. Responsibilities include managing request statuses and coordinating with support teams. Ideal candidates will have 2+ years in administrative support, strong communication skills, and proficiency in Microsoft tools. This position offers flexible working conditions and opportunities for professional advancement.

Leistungen

Flexible working conditions

Professional development opportunities

Company-sponsored events

Qualifikationen

• 2+ years of relevant experience in administrative support or project coordination, preferably in IT environments.
• Ability to follow structured processes independently.
• Familiarity with UAM lifecycle and VDI onboarding processes.

Aufgaben

• Monitor and categorize requests in the UAM shared mailbox by priority.
• Maintain and update request statuses using SharePoint and Excel.
• Respond to standard queries using communication templates.
• Coordinate with requestors, SPOCs, and internal support teams.

Kenntnisse

Administrative support experience

Strong communication skills

Attention to detail

Fluency in English

Tools

Microsoft Outlook

SharePoint

Excel

Teams

ServiceNow

Jobbeschreibung

D-ploy is anITand Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within theITcommunity, we optimize our customer‘sITproductivity and contribute to the organization’s success and value.

This full-time position is available ASAP and runs until 31.12.2025, with a possible extension. The role focuses on providing day-to-day operational support for the User Access Management (UAM) onboarding process and assisting with Virtual Desktop Infrastructure (VDI) onboarding tasks. Core responsibilities include managing the UAM shared mailbox, tracking request statuses, resolving common submission issues, and coordinating with Line Managers, SPOCs, and support teams.

Responsibilites

• Monitor and categorize requests in the UAM shared mailbox by priority and content
• Maintain and update request statuses using SharePoint and Excel
• Respond to standard queries using communication templates
• Identify and act on incomplete or incorrect submissions (e.g., missing ID, unsigned forms, duplicates)
• Escalate unresolved or complex cases to the UAM Lead
• Support reporting and follow-up logs
• Coordinate between requestors, SPOCs, and internal support teams
• Ensure compliance with escalation and documentation protocols

• 2+ years of relevant experience in administrative support or project coordination, preferably in IT environments
• Strong communication skills and ability to follow structured processes independently
• Familiarity with UAM lifecycle, SharePoint, Workday, and VDI onboarding processes
• Proficiency in Microsoft Outlook, SharePoint, Excel, Teams; knowledge of ServiceNow is a plus
• Ability to identify common submission errors and act accordingly
• Fluency in English
• Candidates must declare a clear criminal record issued no earlier than 3 months prior to the start date

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?