Transcription Project Manager

Planet Depos; Fully; Remote; CHF 40’000; Vollzeit

Zusammenfassung

A leading transcription services provider is seeking a Transcription Project Manager to oversee transcription jobs from start to finish. The role involves communication with reporters and transcribers, managing deadlines, and ensuring quality. Ideal candidates will have a Bachelor's degree and experience in a customer-service environment, preferably with transcription experience. This is a fully remote position with competitive compensation and an array of benefits.

Leistungen

Medical

Dental

Vision

Voluntary Term Life Insurance

401(k)

PTO

Paid Holidays

Qualifikationen

• Minimum of three years’ experience in an office or customer-service setting.
• Transcription experience preferred.
• Must have superb written and verbal communication skills.

Aufgaben

• Manage transcription jobs from beginning to end.
• Communicate regularly with reporters and transcribers.
• Assign and track transcription assignments.

Kenntnisse

Attention to detail

Organization skills

Communication skills

Analytical skills

Problem-solving skills

Ausbildung

Bachelor’s degree

Tools

Microsoft Office

Jobbeschreibung

Overview

The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes receiving, assessing, and assigning audio files for transcription, communicating regularly with reporters and transcribers, responding to client requests, tracking deadlines, and updating job and/or case notes.

Transcription Project Manager Essential Functions

• Receive and track in audio and files from digital reporters
• Assign, coordinate, and track transcription assignments with resources and vendors
• Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
• Provide feedback on digital reporter job submissions
• Monitor department inbox to promptly respond to client questions and other requests
• Field transcription-related phone calls and emails
• Maintain and update shared transcription calendars with deadlines
• Coordinate deliverables with production department
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Enter job notes in Reporter Base
• Perform transcription duties as needed
• Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
• Other duties as assigned

Location

Fully Remote

Shift

11:00am - 7:00pm EST Monday-Friday

Compensation

• $50,000 annually
• This position is not eligible for overtime.

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Requirements

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. Transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.

EOE M/F/D/V