Telesales Executive

DHL; Zürich; On-site; Vertraulich; Full time

Benefits offered by this job

13th month salary

5 weeks vacation

Shipping discounts

Mobile phone subsidies

Public transport subsidy

Training opportunities

Job summary

DHL Express Schweiz AG in Regensdorf seeks a Telesales Executive fluent in French and English to manage a broad SME portfolio and grow revenue. You will use telephone, video messages and virtual meetings to develop existing accounts and win new customers, while ensuring alignment with tariff policies and volume targets.

The role offers extensive incentives, training opportunities, and a dynamic, international team environment within DHL’s renowned logistics network.

Qualifications

• Experience in sales or telesales is required.
• Fluent French and English; German is a plus.
• Excellent communication and negotiation skills.
• Strong customer service orientation.
• Autonomous with good organizational skills.
• Team player in international settings.
• Comfortable using virtual communication tools.

Responsibilities

• Manage a portfolio of around 500 SME customers with ~2 million in sales responsibility via calls, virtual meetings and video messages.
• Develop portfolio activity and acquire/retain new customers from provided leads.
• Ensure customer activity aligns with tariff/volume policies.

Skills

Sales experience

Bilingual FR/EN

Communication skills

Negotiation skills

Customer service

Autonomous & organized

Team player

Digital communication tools

Tools

Skype

Microsoft Teams

Zoom

Loom

Job description

Telesales Executive FR/EN (m/w/d) 100%

Location: Regensdorf, Zürich, Switzerland

Category: Sales and Business Development

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL today…

For our sales department of DHL Express (Schweiz) AG in Regensdorf we are looking for a/n

Telesales Executive m/w/d 100%

We offer you:

• Fair compensation, including a 13th month salary and anniversary bonuses
• At least 5 weeks of vacation per year
• Significant discounts on shipping with DHL Express
• Fleet discounts on all common car brands
• Greatly reduced mobile phone subscriptions
• Generous contribution to your public transport subscription
• Discounts with numerous companies
• Regular prize draws (e.g., for concert tickets and gadgets)
• Comprehensive health management (e.g., preventive check-ups & vaccination offers)
• Above-average insurance benefits (e.g., 16 weeks fully paid maternity leave, 2 weeks fully paid paternity leave, worldwide private accident insurance)
• Regular on- and offline training sessions as well as development opportunities
• A great team, flat hierarchies, a first-name culture and various team events

How will you contribute to the success of DHL?

You manage a Customer portfolio of around 500 SME companies (+/- 2 million sales responsibility) through all communication tools as telephone, virtual meeting and video message. You are responsible to develop the activity of your portfolio and implement and retain new customers.

• Based on a proactive consultant approach, you identify customer needs and promote our services and further development of customers in your own portfolio
• You acquire and retain new customers based on lead provided by our Lead Qualification department
• You make sure that the current condition are in line with our tariff / volume policy

Do you have what it takes?

• A first experience in sales (training period or full job)
• Fluent knowledge of French and English (German is a plus)
• Pronounced communication and negotiation skills based on a consultant approach
• Excellent customer and service orientation and a strong quality awareness
• You are autonomous with organisational and self-discipline skills
• Team player in an international team and environment
• Interest and understanding in the logistics and transport business
• Comfortable with virtual communication tools (skype, team, zoom, loom)

DHL Express is committed to equal opportunity and fostering a diverse work environment. We consider all applications regardless of sex, gender identity, nationality, ethnic origin, religion or belief, age, disability, sexual orientation or any other characteristic protected by law. Employment decisions are made solely on the basis of qualifications, performance, skills and experience.