Technical Support Specialist – Azure Portal Troubleshooter

biBerk Business Insurance; Fully; On-site; CHF 19,000 - 27,000; Full time

Job summary

biBerk is seeking a Technical Support Specialist to join our Partner Services team. You will assist partners with setup and maintenance of access to the biBERK Service Portal, troubleshoot issues, and contribute to ongoing service improvements.

Collaboration with internal teams and external users is essential for success. Responsibilities include handling initial contact, guiding customers through problem-solving steps, and providing timely updates on case status, with emphasis on customer

Qualifications

• Proven experience as a Technical Support Specialist or in a similar role.
• Familiarity with IIS and Azure technologies.
• Strong problem-solving and communication skills.
• Customer-focused with a proactive and positive approach.
• Ability to adapt to changing business needs and priorities.

Responsibilities

• Act as the initial contact for partners seeking technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques and questions.
• Guide partners through step-by-step problem solving and escalate when needed.
• Provide accurate information on IT products or services related to the biBERK Service Portal.
• Log events, problems, and resolutions for future reference and follow up on cases.

Job description

biBerk is seeking a Technical Support Specialist to join our Partner Services team. You will assist partners with setup and maintenance of access to the biBERK Service Portal, troubleshoot issues, and contribute to ongoing service improvements.

Collaboration with internal teams and external users is essential for success. Responsibilities include handling initial contact, guiding customers through problem-solving steps, and providing timely updates on case status, with emphasis on customer