ICT coordinator

UNITED MACHINING; Meyrin; On-site; CHF 90,000 - 130,000; Full time

Job summary

UNITED MACHINING is seeking an ICT Coordinator to ensure reliable, secure and efficient ICT services across office and production environments in a multi-site international setting. You will act as the local ICT contact and coordinate incidents, requests, changes, and supplier activities, while maintaining asset records and documentation.

The role requires a degree in IT/CS, 5+ years in IT support or ICT coordination, strong IT security knowledge, ITIL/ITSM familiarity, and fluency in French and

Qualifications

• Degree or higher in Information Technology, Computer Science, or related field.
• Minimum 5 years in IT Support or ICT Coordination in Microsoft-based enterprise environments.
• Solid experience supporting Windows 11 workplace devices in a corporate setting.
• Experience in international/multi-site organizations is an asset.
• Proven experience coordinating external IT service providers.
• Strong understanding of IT security principles; ITIL/ITSM processes and tools.

Responsibilities

• Coordinate local ICT operations and act as primary contact between business users, corporate IT teams, and external service providers.
• Coordinate incident, request, problem, and change management activities, including escalations.
• Provide ICT support to users across office and production environments with minimal disruption.
• Monitor service quality and provider performance against SLAs and resolve issues promptly.
• Maintain ICT operational procedures, documentation, and asset records.
• Manage lifecycle of user accounts and ICT equipment (onboarding, transfers, offboarding).
• Participate in ICT projects, technology deployments, and infrastructure improvements.
• Identify opportunities to enhance service quality, efficiency, and user experience.
• Ensure compliance with ICT policies, security requirements, and corporate standards.

Skills

Customer focus

Communication

Stakeholder management

Team collaboration

Organized

Analytical thinking

Problem solving

English proficiency

French proficiency

IT security principles

Education

Degree or higher in IT/CS or related field

Tools

ITIL/ITSM tools

Job description

• The ICT Coordinator is responsible for ensuring the reliable, secure, and efficient delivery of ICT services in collaboration with Central IT teams and external service providers. Acting as the primary local ICT contact, the role coordinates operational activities, supports business users and production environments, and contributes to business continuity, service excellence, and compliance with corporate standards and policies.
• Coordinate local ICT operations and serve as the main point of contact between business users, corporate IT teams, and external service providers.
• Coordinate incident, request, problem, and change management activities, including escalations when required.
• Coordinate local application support activities with business stakeholders and third-party providers.
• Provide ICT support to users across office and production environments, ensuring minimal disruption to business operations.
• Monitor service quality and provider performance, ensuring compliance with agreed service levels and timely resolution of operational issues.
• Maintain ICT operational procedures, documentation, and asset records.
• Manage the lifecycle of user accounts and ICT equipment, including onboarding, transfers, and offboarding processes.
• Ensure accurate inventory management and tracking of ICT assets throughout their lifecycle.
• Participate in ICT projects, technology deployments, and infrastructure improvement initiatives.
• Identify and drive opportunities to enhance service quality, operational efficiency, and user experience.
• Ensure compliance with ICT policies, security requirements, and corporate standards.

Your profile

• Degree, Higher Education Diploma, or equivalent qualification in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT Support or ICT Coordination roles within Microsoft-based enterprise environments.
• Solid experience supporting Microsoft Windows 11 workplace devices in a corporate environment.
• Experience working in an international and multi-site organization is considered an asset.
• Proven experience supporting business users and coordinating external IT service providers.
• Good understanding of IT security principles and best practices, as well as ITIL/ITSM processes and tools.
• Strong customer focus and service-oriented mindset.
• Excellent communication, interpersonal, and stakeholder management skills.
• Organized, proactive, and quality-driven, with strong analytical and problem-solving abilities.
• Collaborative team player with the ability to work effectively across functions and levels of the organization.
• Fluent in French and professionally proficient in English, both written and spoken.
• Willingness to provide occasional support outside standard business hours when required.

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines.

UNITED MACHINING provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep) to boost your career.

Excellent learning tools

At UNITED MACHINING we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

About us

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.