Technical Specialist – Devices & Repairs Support

Apple; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Apple Retail in Zürich, Switzerland seeks a Technical Specialist to provide technical support and skilled troubleshooting for customers, while also generating excitement for Apple’s products and services.

You will educate customers on repair options and Apple services, help customers get the most from their devices, and contribute to an inclusive, customer-first environment on the sales floor.

Qualifikationen

• Proficient in troubleshooting Apple hardware and software.
• Strong customer service and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Willingness to learn about Apple products and third-party services.

Aufgaben

• Develop knowledge of Apple products and Genius Bar repair processes.
• Support customers having Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.
• Provide excellent service by understanding needs and educating customers on purchases or services.
• Perform other tasks including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Kenntnisse

Technical expertise

Troubleshooting

Interpersonal skills

Customer service

Jobbeschreibung

Apple Retail in Zürich, Switzerland seeks a Technical Specialist to provide technical support and skilled troubleshooting for customers, while also generating excitement for Apple’s products and services.

You will educate customers on repair options and Apple services, help customers get the most from their devices, and contribute to an inclusive, customer-first environment on the sales floor.