Technical Customer Support Manager - Industry / Mechanical Engineering

Leister Technologies AG; Sarnen; Vor Ort; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

Leister Technologies AG sucht einen erfahrenen Technical Customer Support Manager im Bereich Maschinenbau. Diese Position erfordert technische Beratung und Unterstützung weltweit, inklusive Schulungsorganisation und Dokumentationserstellung. Sie arbeiten in einem dynamischen Umfeld mit internationalen Kunden und genießen zahlreiche Vorteile, einschließlich flexibler Arbeitsmodelle und Unterstützung für Weiterbildung.

Leistungen

Flexible Arbeitszeitmodelle

Unterstützung für Weiterbildung

Betriebsrestaurant und frische Verpflegungsoptionen

Qualifikationen

• Mehrere Jahre Erfahrung in einer ähnlichen Position im technischen B2B-Umfeld, idealerweise im Maschinen- und Anlagenbau.
• Sehr gute Kommunikationsfähigkeiten in Deutsch und fließend in Englisch.
• Unabhängige, strukturierte und lösungsorientierte Arbeitsweise.

Aufgaben

• Beratung von Kunden, Vertriebspartnern und Tochtergesellschaften bei der Produktauswahl und technischen Fragen.
• Erstellung technischer Dokumentationen wie Anwendungshinweisen und Schulungsmaterialien.
• Organisation und Moderation von Produktschulungen für interne und externe Zielgruppen.

Kenntnisse

Kundenorientierung

Kommunikationsfähigkeit

Technische Analyse

Ausbildung

Abgeschlossene technische Ausbildung als Maschineningenieur FH/HF oder vergleichbare Qualifikation

Jobbeschreibung

Technical Customer Support Manager - Industry / Mechanical Engineering

Leister Technologies AG, based in central Switzerland, is a leading supplier of premium products for process heating and plastics processing. As part of the globally active Leister Group, it has been on a growth trajectory for decades. Over 900 employees in 8 countries and 130 sales partners ensure a global presence. The Leister Group is committed to improving quality of life with innovative products.

Technical Customer Support Manager - Industry/ Mechanical Engineering

To strengthen our Industrial Application/ Process Heat division at Leister Technologies AG, we are looking for an experienced and motivated person to support and inspire our customers worldwide. Would you like to contribute your technical expertise and your passion for customer solutions? Then you've come to the right place.

Your Tasks

• You will advise our customers, distributors and subsidiaries on the selection of suitable products and support them with technical questions
• You will analyse and process technical customer enquiries and develop individual solutions together with Sales and/or Business Development
• You create technical documentation such as application notes, FAQ lists and training materials to support our sales team
• You will organise and moderate product and application training courses lasting several days for internal and external target groups. You will work closely with our Academy and support the development of online training courses and learning modules
• Through active dialogue with product management, you will contribute valuable technical expertise and support the further development of our solutions

Your Profile

• Completed technical training with further training as a mechanical engineer FH/HF or comparable qualification
• Several years of experience in a similar position in a technical B2B environment, ideally in mechanical and plant engineering
• High level of customer orientation and pleasure in dealing with international customers and distribution partners
• Very good communication skills in German and business fluent in English
• Independent, structured and solution-orientated way of working

What you can Expect

• Exciting work in a market-leading, international company in the canton of Obwalden
• varied tasks in an innovative and dynamic technology environment
• flexible working time models
• very good support for new and innovative ideas
• Support for further training and opportunities for personal and professional development
• Company canteen in Kägiswil and fresh catering options in Sarnen, attractive benefits, free parking spaces including electric charging stations, showers for athletes

Your Contact

Carina Bausinger works as Manager of Human Resources at Leister AG. In this function as a contact person, she is responsible for recruiting employees. In addition, she is responsible for employee support and development.