Team Head IT Operations (m / w) 100%

Prime21 AG; Zürich; Hybrid; CHF 100’000 - 150’000; Vollzeit

Zusammenfassung

A growing IT company is seeking a committed leader for their IT Operations team in Zürich. This role involves managing and developing a team of Systems Engineers and Support Engineers, ensuring and improving service quality across various IT infrastructures. The ideal candidate will have extensive leadership experience in IT service, strong organizational skills, and a passion for employee development. The position offers modern social benefits, opportunities for flexible working, and a supportive team culture.

Leistungen

Flexible working hours

Support for education and training

Modern social benefits

Opportunities for home office

Team culture and personal growth

Qualifikationen

• Several years of leadership experience in an IT service company.
• Strong expertise in IT Service Management and IT infrastructures.
• Flexibility, resilience, and high sense of responsibility.

Aufgaben

• Manage and develop a team of 7–10 employees in IT Operations.
• Ensure service quality for diverse IT infrastructures.
• Collaborate with other departments and maintain customer relationships.

Kenntnisse

Leadership experience

Service orientation

IT Service Management

Organizational talent

Jobbeschreibung

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Are you an energetic leader who motivates, coaches, and actively contributes? Then you are exactly right with us! For a growing IT company, we are looking for a committed leader who manages and develops a team of IT professionals in the IT Operations area, and implements innovative solutions for clients across various industries.

Responsibilities

1. Manage and develop a team of 7–10 employees (Systems Engineers, Support Engineers, Service Manager, Customer Care Manager, and IT apprentices), with the goal of expanding the team to 14–16 members.
2. Ensure and improve service quality for diverse IT infrastructures (On-Premises, private, and public Cloud).
3. Develop, implement, and monitor workflows and processes in service operations.
4. Individually promote team members and strengthen team spirit.
5. Collaborate closely with other departments (Delivery, Sales, Engineering, Consulting) and actively maintain customer relationships.

Requirements

• Several years of leadership experience, ideally in an IT service company.
• Solid knowledge in IT Service Management, especially in Service Operations.
• Technical expertise and experience with IT infrastructures.
• Strong service orientation and enjoyment of direct customer contact.
• Talent and enthusiasm for employee development and team leadership.
• Organizational talent, resilience, and flexibility.
• High sense of responsibility and strong sense of duty.

What We Offer

• A responsible position with scope for design and development opportunities.
• An innovative work environment focused on team culture and personal growth.
• Modern social benefits and attractive additional benefits.
• Opportunities for flexible working hours and home office.
• Support for education and training.