Strategy Lead - Global Consumer Care (GCC)

JTI; Genf; Vor Ort; CHF 90’000 - 150’000; Vollzeit

Zusammenfassung

An established industry player is seeking a Strategy Lead for Global Consumer Care to craft and implement a comprehensive strategy that enhances consumer experiences. This role involves collaboration with senior leadership and regional teams to drive innovation in consumer care. The ideal candidate will have over a decade of experience in consumer care strategy within FMCG, showcasing strong analytical and communication skills. Join a dynamic team dedicated to setting the standard for consumer care globally, where your strategic vision can truly make an impact.

Qualifikationen

• 10+ years in consumer care strategy within FMCG or Consumer Goods.
• Experience leading large, cross-functional global teams.

Aufgaben

• Develop a multi-channel consumer care strategy aligned with stakeholders.
• Design innovative consumer care journeys for personalized experiences.

Kenntnisse

Consumer Care Strategy

Journey Mapping

Root Cause Analysis

Cross-functional Team Leadership

Analytical Skills

Communication Skills

Ausbildung

Degree in Management

Degree in Business Administration

Degree in Marketing

Jobbeschreibung

We are JTI, Japan Tobacco International, present in 130 countries. We have spent years innovating and creating new, better products for consumers. But our true business is our people—their talent and potential. We believe that when they are free to be themselves and given opportunities to grow, travel, and develop, amazing things can happen.

That’s why our employees worldwide choose to be part of JTI. It is also why 83% of employees feel happy working at JTI, and why we have been awarded the Global Top Employer status for nine consecutive years.

When you’re ready to pursue a career you’ll love in a company you’ll love, feel free to #JoinTheIdea.

Learn more:

Strategy Lead - Global Consumer Care (GCC)

Global Consumer Care aims to deliver best-in-class consumer care across JTI. We are obsessed with our consumers and dedicated to enhancing their experience at every step, from first contact to loyal user and product ambassador. Our goal is to become #1 in providing a superior consumer experience globally.

To support this ambition, we seek experienced, highly motivated consumer-centric individuals to join our Global Consumer Care team at HQ Geneva.

Position purpose:

As the Strategy Lead, you will craft and implement the global consumer care strategy focused on creating a seamless, multi-channel experience that exceeds consumer expectations and promotes adoption and retention. You will collaborate closely with senior brand leadership, JTI markets, and other global functions.

Responsibilities:

1. Develop a comprehensive multi-channel consumer care strategy aligned with senior HQ stakeholders.
2. Design innovative, future-proof consumer care journeys enabling personalized experiences across channels globally.
3. Conduct and utilize insights from strategic competitor benchmarking.
4. Lead strategic investments in consumer care technology in partnership with digital and IT leadership.
5. Guide strategic consulting agencies to develop future visions of consumer care.
6. Drive global adoption of the consumer care strategy in collaboration with regional and market leaders.
7. Define and refine strategic KPI frameworks for consumer and operational performance.
8. Lead communication strategies with other global consumer care experts.

Requirements:

1. Degree in Management, Business Administration, Marketing, or equivalent.
2. Minimum of 10+ years' experience in consumer care strategy within FMCG or Consumer Goods industries; specific industry knowledge is advantageous.
3. Proven success in developing consumer care experience strategies, including journey mapping, root cause analysis, and implementation planning.
4. Experience leading and inspiring large, cross-functional global teams.
5. Visionary mindset with the ability to craft and communicate a compelling strategic vision for consumer care.
6. Strong analytical skills to guide teams in breaking down complex requirements and developing actionable recommendations.
7. Excellent communication skills, capable of engaging senior stakeholders and driving initiatives.
8. Fluent in English, both verbal and written.
9. Willingness to travel periodically, sometimes frequently.
10. Consumer-centric mindset in all work aspects.

Recruitment process:

If you are an experienced and passionate Global Consumer Care Strategy Lead seeking an exciting opportunity within a fantastic company, we want to hear from you. Join us!