Strategic Key Accounts & Customer Experience Leader

Vetropack Group; Bülach; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Vetropack Group seeks a Group Key Accounts & Customer Experience Manager to lead strategic account management across the group, strengthening customer-centric ways of working and driving the evolution of commercial capabilities.

You will advance the digitization of Sales and Marketing through CRM adoption, data-driven decision-making, and prioritization tools that support sustainable growth and profitability. This role thrives in an international setting with travel.

Qualifikationen

• Proven expertise in leading and managing key accounts and driving strategic growth.
• Experience in delivering exceptional customer experiences and transformation programs.
• Strong stakeholder management and cross-functional collaboration.

Aufgaben

• Lead development and continuous improvement of Key Account Management practices.
• Drive CRM optimization, data-driven decision making, and sales transformation.
• Collaborate with HR to strengthen commercial talent development and processes.
• Design and oversee sales capability programs and pricing excellence frameworks.
• Establish KPIs and governance to measure customer success and commercial impact.

Kenntnisse

Key Account Management

Sales Leadership

Strategic Planning

CRM Systems

English (C1)

Tools

Salesforce

CRM Platforms

Jobbeschreibung

Vetropack Group seeks a Group Key Accounts & Customer Experience Manager to lead strategic account management across the group, strengthening customer-centric ways of working and driving the evolution of commercial capabilities.

You will advance the digitization of Sales and Marketing through CRM adoption, data-driven decision-making, and prioritization tools that support sustainable growth and profitability. This role thrives in an international setting with travel.