Group Key Accounts & Customer Experience Manager

Vetropack Group; Bülach; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Vetropack Group seeks a Group Key Accounts & Customer Experience Manager to lead strategic account management across the group, strengthening customer-centric ways of working and driving the evolution of commercial capabilities.

You will advance the digitization of Sales and Marketing through CRM adoption, data-driven decision-making, and prioritization tools that support sustainable growth and profitability. This role thrives in an international setting with travel.

Qualifikationen

• Proven expertise in leading and managing key accounts and driving strategic growth.
• Experience in delivering exceptional customer experiences and transformation programs.
• Strong stakeholder management and cross-functional collaboration.

Aufgaben

• Lead development and continuous improvement of Key Account Management practices.
• Drive CRM optimization, data-driven decision making, and sales transformation.
• Collaborate with HR to strengthen commercial talent development and processes.
• Design and oversee sales capability programs and pricing excellence frameworks.
• Establish KPIs and governance to measure customer success and commercial impact.

Kenntnisse

Key Account Management

Sales Leadership

Strategic Planning

CRM Systems

English (C1)

Tools

Salesforce

CRM Platforms

Jobbeschreibung

At Vetropack, we believe that long-term growth is built on strong customer partnerships, commercial excellence, and a relentless focus on customer experience. We are looking for a Group Key Accounts & Customer Experience Manager to lead the development of strategic account management across the Group, strengthen customer-centric ways of working, and drive the evolution of our commercial capabilities.

This role offers a unique opportunity to shape how Vetropack engages with its most important customers, establish best-in-class key account management practices, and lead strategic initiatives that enhance customer experience, sales effectiveness, and business performance across our international organization.

Position Overview

In this role, you will lead the development of Strategic Account Management across Vetropack Group, supporting the successful execution of our company strategy and strengthening partnerships with our most important customers. You will drive key initiatives in customer experience, commercial excellence, and sales transformation, helping to build a customer-centric culture across the organization.

A key part of the role will be advancing the digitization of Sales and Marketing through CRM adoption, data-driven decision-making, and prioritization tools that support sustainable growth and profitability. You will lead Customer Experience and Customer Centricity initiatives, create a culture of continuous improvement, digitalize and use technology to drive efficiency and efficacy and help shape the future of commercial excellence at Vetropack by supporting delivery of Strategy 2035 goals on growth.

This opportunity is for you if you combine a strong background in key account management with a passion for customer excellence, organizational development, and commercial transformation. You thrive in collaborative, international environments and are motivated by the opportunity to make a meaningful and lasting impact across the business.

Key Responsibilities

• Serve as a member of the Sales Leadership Team, contributing to the development and execution of Vetropack’s Strategy 2035 and driving commercial excellence across the organization.
• Lead the development and continuous improvement of Key Account Management practices, including strategic account planning, governance frameworks, and capability building based on best-in-class methodologies such as the Gartner Competency Framework.
• Design and oversee sales capability development programs, including Key Account Management training, commercial excellence initiatives, and pricing excellence frameworks.
• Partner with HR to strengthen commercial talent development, reduce time-to-revenue, increase employee engagement, and ensure adherence to sales processes and standards.
• Drive Cost-to-Serve and value-based selling initiatives through tools and methodologies that support profitable growth, margin expansion, and customer value creation.
• Champion Customer Excellence across Strategic and Major Accounts by strengthening customer engagement, long-term partnerships, and a customer-centric culture.
• Lead the Voice of Customer program, leveraging customer feedback and action plans to improve customer satisfaction, relationships, and NPS performance.
• Collaborate with Sales Leadership to build and manage a robust opportunity pipeline, driving sustainable revenue growth and market share gains.
• Lead the digital transformation of Sales and Marketing, including CRM optimization and the adoption of tools that enhance customer engagement and sales effectiveness.
• Prepare and deliver strategic presentations, reports, and recommendations to senior leadership on commercial performance, customer development, and key initiatives.
• Drive Strategic Account growth through structured account plans, cross-functional collaboration, and the successful implementation of growth initiatives, including Rezon adoption across priority accounts.
• Establish and monitor KPIs, governance processes, and performance metrics to measure customer success, commercial effectiveness, and progress against strategic objectives.

Successful Candidate

• Proven expertise in leading and managing key accounts, driving strategic growth, and delivering exceptional customer experiences.
• Bringing over 7 years of sales experience, including at least 3 years in a Key Account Management leadership role.
• Skilled in project management, with the ability to lead complex initiatives and cross-functional programs.
• Fluent in English at C1 level, with strong command of CRM systems and digital sales tools.
• Known for exceptional interpersonal and communication skills, capable of influencing stakeholders at all levels and building lasting business relationships.

Why Join Our Team

• The opportunity to work on an international level across multiple Vetropack locations in Europe, collaborating with diverse, multicultural teams.
• A role that involves a degree of travel, providing exposure to different markets and the chance to gain international experience.
• Extensive learning and development opportunities, with significant investment in employee education both internally and externally, supported by our newly integrated Learning Management System (LMS).
• Clear paths for career growth and professional development within the organization.
• A supportive and engaging work environment where strong professional relationships and lifelong connections are encouraged.

We offer competitive compensation and benefits packages commensurate with experience and qualifications. Details regarding salary, benefits, and other employment-related information will be discussed with shortlisted candidates during the interview process.

Selection Process

The selection process will include a review of applications, interviews, and possibly assessments or presentations, as determined by the hiring team. We will contact only shortlisted candidates for further evaluation. We thank all applicants for their interest and submissions.

We look forward to reviewing your application and potentially welcoming you to the Vetropack family.