Store Manager - Millet Shop Zermatt

MMG | Millet Mountain Group; Zermatt; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

13-month salary

Meal vouchers

Transport allowance

Mutual & providence

Job summary

Millet Mountain Group seeks a store manager for our Zermatt shop who embodies our values by driving sales and business growth while delivering outstanding customer service. You will create a comprehensive brand experience, develop the team’s potential, and oversee all shop operations to meet the highest standards.

The role includes specific product knowledge training and sales techniques, day-to-day support, and performance reporting.

Qualifications

• At least 2–3 years of retail experience in sports and lifestyle sectors.
• Fluency in German and English, both written and spoken.
• Full-time availability and flexibility.
• Strong organisational, problem-solving, and communication skills.
• Ability to mentor and develop a team.

Responsibilities

• Lead and mentor shop team to achieve targets.
• Mentor staff to deliver exceptional customer experience.
• Achieve KPIs, targets and sales results.
• Produce daily/weekly sales reports and analyses.
• Oversee stock flow and stockroom operations.
• Maintain visual merchandising standards and brand presentation.
• Demonstrate product knowledge to reflect Millet DNA.
• Assist customers and provide guidance.
• Foster long-term customer relationships and repeat business.
• Ensure shop standards comply with brand guidelines.

Skills

Team leadership

Customer service

Sales targets

Stock management

Tools

MS Office

Job description

Driven by a love of the mountains, Millet builds a sense of community by guiding people towards adventures that inspire them and works to preserve this space of freedom.

As a pioneering French outdoor brand, we design technical and sustainable products for those who are passionate about the mountains.

Our ambition

True to its heritage and looking to the future, Millet is continuing to grow by strengthening its presence in international markets and continuing to innovate to support outdoor enthusiasts on their adventures.

A shared commitment: to grow the brand, its products and its communities, driven by a spirit of performance and responsibility.

We are looking for a store manager for our shop in Zermatt. As a Millet® store manager, we want you to embody our values by achieving sales and business growth targets, whilst delivering outstanding customer service. We are counting on you to deliver a comprehensive brand experience to our customers, develop the team’s potential and oversee all shop operations to achieve the highest standards of customer service and operational efficiency. The role at MMG includes specific training in product knowledge and sales techniques, as well as day-to-day support. Your role as shop manager will be vital to the shop’s day-to-day success.

GET READY FOR:

• Managing your team
• Mentoring and developing your team to ensure an exceptional customer experience.
• Meeting KPIs, targets and sales results
• Producing reports and analyses
• Managing incoming and outgoing stock flows
• Ensuring high standards of presentation are maintained, including adherence to visual merchandising guidelines.
• Passionately represent and convey the company’s DNA through in-depth product knowledge
• Assist customers
• Provide excellent customer service and build long-term relationships with them
• Maintain shop standards in accordance with guidelines

THE IDEAL CANDIDATE:

• a mountain and outdoor enthusiast
• a team player with a positive and proactive attitude
• excellent organisational skills, problem-solving ability and attention to detail
• at least 2 to 3 years’ retail experience in the sports and lifestyle sector
• flexibility and availability to work full-time
• strong communication skills and a keen sense of customer service
• Fluency in German and English, both written and spoken, as well as a good command of the main MS Office programmes (Word, Excel and PowerPoint) round off the profile.
• on notre charte.
• Des avantages concrets : Rémunération fixe sur 13 mois (variable selon), carte tickets restaurants, indemnité de transport, couverture mutuelle & prévoyance … (et + encore à découvrir)