Store Advisor, Zurich

On; Zürich; Presencial; CHF 45 000 - 65 000; Tempo integral

Resumo da oferta

On Zürich seeks a Store Advisor to deliver exceptional customer service and drive sales while maintaining a premium shopping experience. You will guide customers through their journey, optimize stock, and execute visual merchandising with attention to detail.

You will respond to inquiries, assist with deliveries and restocking, and uphold safety and cleanliness standards. Fluency in English and conversational German are required; weekend/evening work is expected.

Qualificações

• 1+ years of experience in retail or customer service; premium, luxury, or sports background is a plus.
• Strong customer service mindset with the ability to engage customers and address needs.
• Excellent communication skills and attention to detail.
• Ability to work weekends, evenings, and holidays as needed.
• Fluent in English with conversational German.

Responsabilidades

• Respond to customer inquiries and resolve issues to ensure a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to maintain inventory.

Conhecimentos

Customer service

Communication

Organization

Weekend availability

English fluency

German conversation

Descrição da oferta de emprego

In short

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your mission

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.

Embrace Company Values

• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or customer service, with background in premium, luxury or sports being a plus.
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• Ability to work weekends, evenings and holidays as needed.
• You are fluent in English and have a conversational level of German.

Meet the team

In this role, you will be part of a dynamic and passionate team dedicated to driving store success. You will work closely with fellow advisors to ensure our retail environment is welcoming, efficient, and aligned with our brand values. Your role will be instrumental in fostering a positive, team-oriented culture. Join our team and contribute to a supportive and innovative retail community.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.