Sr. Director Services Management

Vertiv; Neuhausen am Rheinfall; Vor Ort; EUR 90’000 - 130’000; Vollzeit

Zusammenfassung

A leading company is seeking a Service Offering Director for the EMEA region to drive its service portfolio development, including digital solutions. This role involves overseeing service strategies, developing business plans, and collaborating with global teams to innovate and enhance service delivery.

Qualifikationen

• At least 5 years of experience in service management or product management.
• Comprehensive understanding of the modern service landscape, particularly digital transformation.
• Fluency in English and knowledge of another European language.

Aufgaben

• Oversee service business deliverables for NPDI at EMEA level.
• Lead the strategic development of service offerings across the region.
• Utilize data analytics to monitor service performance and optimize strategies.

Kenntnisse

Leadership

Analytical Skills

Communication

Ausbildung

Bachelor's degree or higher in a relevant field

Jobbeschreibung

As the Service Offering Director for the EMEA region, this role is critical in driving the future of Vertiv's service portfolio, with a strong emphasis on both a traditional service offering portfolio (Contract, Non-Contract and Project Services) and future service portfolio including digital solutions. The director will be responsible for developing and managing a comprehensive service strategy that aligns with current trends and future market needs. We are looking for a future focused, though leader to help develop innovative and profitable strategies to exceed the needs of our customers.

Responsibilities:

• Oversee service business deliverables and business plans for NPDI (New Product Development) at EMEA level – be the champion!

• Own the pricing strategy for the EMEA Service Region working with all key stakeholders.

• Lead the strategic development of Vertiv's service offerings in the EMEA region, focusing both on traditional service and digital transformation/cutting-edge technologies.

• Develop detailed requirements for new service offerings based on voice of the Customer and understanding of their usage and buying journey.

• Work with the Service Leadership teams to align messaging and offering direction and also remain aligned with the offering Portfolio roadmap globally.

• Drive innovation in service delivery, leveraging digital tools and platforms to enhance customer experience and operational efficiency.

• Oversee the entire service lifecycle, from conceptualization and market analysis to deployment and continuous improvement.

• Collaborate with global teams to ensure regional service strategies are in sync with the company's overall vision and objectives.

• Develop robust business plans for new service initiatives, incorporating market research, financial modeling, and risk management.

• Enhance the capabilities of the regional sales team through targeted training programs, focusing on digital solutions and advanced service offerings.

• Act as a primary contact point for industry partners, customers, and internal teams, integrating valuable insights into service development.

• Utilize data analytics to monitor service performance and implement strategies for ongoing optimization.

• Support development of the launch plan and execute with the Project Manager and cross-functional regional teams for new service offerings in the EMEA region.

• Develop business case(s) for new product (s) and capabilities needed to support the service business.

• Develop marketing messaging, product collateral with support from cross-functional teams to support new product launches and sustaining product evolutions to include presentations, product demos, competitive comparisons, product documentation, and other sales enablement tools.

• Attend tradeshows, visit customers, meet with partners, and collaborate in industry bodies to ensure an accurate voice of customer is heard in all product plans.

• Develop / harvest historical sales and margin data for analysis of service, markets, and product data.

• Define the Price/Configure logics to be implemented in the regional CPQ solutions.

• Drive the Service SKU architecture to be created and maintained in the ERP aligning to the global Enterprise Product Hierarchy driving financial and business reporting and KPIs.

Requirements:

• At least 5 years of experience in service management or product management, with a focus on digital solutions and technologies.

• Comprehensive understanding of the modern service landscape, including digital transformation trends in data centers and related fields.

• Proven track record in strategic planning and execution within a global business environment.

• Strong leadership and team management skills, with the ability to work across diverse cultural backgrounds.

• Fluent in English and some competence in another European language.

• Excellent analytical, research, and communication skills.

Strong Preference:

• Experience in developing and managing digital service solutions in data centers or similar industries.

• Familiarity with Vertiv's product and service portfolio, including digital and IT infrastructure solutions.