Specialist Flight Care

Jet Aviation Inc.; Kloten; Vor Ort; CHF 85.000 - 120.000; Vollzeit

Zusammenfassung

Jet Aviation Inc. is seeking a Specialist Flight Care to own the charter flight execution cycle—from booking through to flight execution and post-mission follow-up. You will ensure an exceptional client experience while coordinating with internal teams to run each flight smoothly and professionally.

This role offers opportunities to develop professionally within a dynamic, globally operating aviation group and to represent the brand at industry events.

Qualifikationen

• High school/business school diploma or equivalent.
• Additional courses are beneficial.
• Fluent in English; French or Spanish an advantage.

Aufgaben

• Drive customer satisfaction, operational excellence and premium experiences.
• Manage post-booking charter process end-to-end (booking, catering, lodging, flight monitoring, invoicing, follow-up).
• Deliver premium customer service at every touchpoint and build client trust.
• Manage and grow assigned charter accounts and drive repeat business.
• Support market development and strategic growth with the Director of Charter Sales.
• Promote Jet Aviation’s brand and services at industry events.
• Leverage digital tools such as AVINODE, SALESFORCE and LEON for budgeting.

Kenntnisse

Customer orientation

Shift pattern

Microsoft Office

Communication

Teamwork

Stress resistance

Presentation

Fluent in English, French or Spanish (

Ausbildung

High school / business school diploma

Vocational training

Tools

Microsoft Office

Jobbeschreibung

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As a Specialist Flight Care, you’ll take ownership of the entire charter flight execution cycle—from the booking through to flight execution and post-mission follow-up.

You’ll play a vital role in ensuring an exceptional experience for our clients, while working closely with internal teams to ensure every flight runs smoothly and professionally.

This is your opportunity to create amazing experiences for our guests.

Your role

• Drive customer satisfaction, operational excellence and premium experiences.
• Manage the post booking charter process, end-to-end: From booking, catering, lodging, flight monitoring, invoicing, and post-flight follow-up.
• Deliver premium customer service at every touchpoint: Build trust, exceed expectations, and ensure a smooth experience for every client.
• Manage and grow assigned charter customer accounts: Maintain close relationships, ensure client satisfaction, and drive repeat business.
• Support market development and strategic growth: Assist the Director of Charter Sales in cultivating market opportunities and leads.
• Promote Jet Aviation’s brand and services externally: Represent the company at industry events and uphold our global standards.
• Leverage digital tools for operational excellence: Use systems like AVINODE, SALESFORCE and LEON for budgeting.

What we offer you

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• A motivated and cheerful team that looks forward to working with you.

Your profile

• High school/business school degree, any additional further education is beneficial.
• Alternatively vocational training
• High customer orientation, externally and internally focused.
• Willingness to work shift pattern
• Microsoft Office user knowledge
• Fluent in English, French or Spanish speaking would be an advantage
• Achiever and communicator with strong communication and influencing skills
• High flexibility with strong commercial awareness
• Good resistance to stress, team-spirit and professional presentation