Spa Manager (m/f/d)

Topas Personal GmbH; Weggis; Vor Ort; CHF 150.000 - 190.000; Vollzeit

Benefits dieser Stelle

Discounts on leisure activities

Other benefits

Zusammenfassung

Chenot Palace Weggis seeks an experienced Spa Manager to lead its Wellness operations, ensuring exceptional guest care and adherence to Chenot standards. You will drive service excellence, manage a large international team and collaborate with Medical and hotel departments.

The role requires strategic leadership, strong commercial acumen, and a hands-on, guest-centric approach to luxury wellness. Fluency in English is essential; German/French are an advantage.

Qualifikationen

• Senior management experience in a luxury medical wellness resort or 5-star hotel
• Strong operations background in Spa, Wellness or luxury hospitality management
• Proven ability to lead large, multicultural teams
• Commercial mindset with knowledge of revenue, costs, KPIs

Aufgaben

• Lead, motivate and develop the Wellness team and its supervisors
• Establish clear roles, responsibilities, expectations and performance standards
• Create a high-performing, inclusive and respectful team culture
• Promote accountability, professionalism and ownership
• Conduct regular performance reviews and coaching sessions
• Support workforce planning and staff deployment
• Recruit, onboard and integrate new team members
• Identify development needs and support ongoing professional growth
• Develop talent, succession plans and future leaders
• Ensure internal communication and cross-department collaboration
• Lead by example and uphold Chenot standards

Kenntnisse

Senior management

Luxury hospitality

Spa management

Leadership

Team development

Budgeting & forecasting

Revenue management

Operations management

KPI performance

Intercultural communication

Jobbeschreibung

Short & brief

For almost 50 years, Chenot has been a pioneer in the field of Health Wellness, helping guests lead healthier, more vital lives. At the heart of our approach is the renowned Chenot Method®, which combines advanced scientific knowledge with principles inspired by traditional Chinese medicine and works in synergy with the Chenot Diet® to support the body's natural detoxification, recovery and regeneration processes.

Today, the Chenot Method® is available at selected luxury destinations around the world and is practised in its purest and most comprehensive form at Chenot Palace Weggis, our flagship Health Wellness Retreat in Switzerland.

Located at the foot of the Swiss Alps on the shores of Lake Lucerne, Chenot Palace Weggis features 97 rooms and suites, a restaurant and tea lounge, and a 5,000 m² medical spa equipped with state-of-the-art technology to support our comprehensive Chenot programmes.

Qualifications & Competences

We are looking for a strong and engaging personality who combines luxury hospitality, Spa and wellness expertise, commercial understanding and modern people leadership.

The ideal candidate will bring:

• Several years of senior management experience within a luxury medical wellness resort, health retreat or comparable 5-star hospitality environment
• Solid operational experience in Spa, Wellness or luxury Hospitality Management
• Proven experience leading and developing large, multicultural and multidisciplinary teams
• A strong understanding of operations, treatment scheduling, capacity management and service delivery
• Demonstrated experience in workforce planning and productivity management
• A strong understanding of luxury guest expectations and international service standards
• A commercial and entrepreneurial mindset with a sound understanding of revenue, costs, profitability and operational KPIs
• Experience with budgeting, forecasting and performance management
• Confidence working with Spa management systems, scheduling tools and operational data
• Excellent communication, interpersonal and negotiation skills
• A polished, confident and professional presence
• High emotional intelligence and a genuine ability to inspire, coach and develop people
• Strong organisational, analytical and problem-solving abilities
• The ability to make sound decisions and remain calm, focused and professional in demanding situations
• A hands-on leadership approach combined with the ability to think strategically
• Fluency in English; additional languages, particularly German and French, are considered a strong advantage

Your Leadership Profile

You are a visible and inspiring leader who is equally comfortable engaging with an international guest, coaching a team member, reviewing operational performance or discussing financial results.

You lead with clarity, consistency and respect. You set high standards while creating an environment in which people can develop and succeed.

Above all, you share our commitment to excellence and understand that at Chenot Palace Weggis, every detail contributes to the guest experience.

The Role

We are seeking an experienced, charismatic and entrepreneurial Spa Manager (m/f/d) to lead the wellness operations of Chenot Palace Weggis.

In this highly visible leadership position, you will take overall responsibility for the day-to-day operation, service excellence, team performance and commercial development of our Spa.

Working in close collaboration with the Medical team and other hotel departments, you will ensure the consistent delivery of the Chenot Method® and an exceptional guest experience in accordance with the highest international luxury hospitality standards.

This role requires a strong combination of people leadership, operational excellence, commercial acumen and an uncompromising commitment to quality.

You understand that true luxury is not defined solely by exceptional facilities or treatments, but by personal attention, individuality, discretion, anticipation and excellence in every detail.

You will lead, inspire and develop a large, international and multidisciplinary Wellness team, creating an environment in which people are empowered to perform at their best.

Your responsibilities will include:

• Leading, motivating and developing the Wellness team and its supervisors
• Establishing clear roles, responsibilities, expectations and performance standards
• Creating a high-performing, supportive, inclusive and respectful team culture
• Promoting accountability, professionalism and a strong sense of ownership
• Conducting regular performance reviews, coaching sessions and team meetings
• Supporting effective workforce planning and staff deployment
• Actively participating in recruitment, selection, onboarding and integration of new team members
• Identifying individual development needs and supporting continuous professional development
• Developing talent, succession plans and future leaders within the department
• Ensuring effective internal communication and strong collaboration across the team
• Leading by example and consistently demonstrating the values, behaviours and service standards expected at Chenot Palace Weggis

Guest Experience & Service Excellence

You will take overall responsibility for ensuring an exceptional, personalised and consistent Wellness experience throughout every stage of the guest journey.

Your responsibilities will include:

• Ensuring the highest standards of service, treatment quality, hygiene, presentation and professionalism
• Maintaining consistency in the delivery of wellness services
• Personally engaging with discerning international guests when appropriate
• Anticipating individual guest needs and creating highly personalised experiences
• Handling guest feedback, concerns and challenging situations with confidence, empathy and discretion
• Continuously reviewing and enhancing the Wellness guest journey
• Conducting regular quality inspections and operational reviews
• Ensuring that theWellness center environment consistently reflects the highest standards of luxury, tranquillity, cleanliness and professionalism
• Monitoring guest satisfaction and translating feedback into concrete operational improvements

Wellness Operations & Quality

You will be responsible for the efficient and consistent operation of the Spa, ensuring that all wellness services are delivered according to Chenot standards and established protocols.

Your responsibilities will include:

• Directing the day-to-day operations of the Wellness center
• Ensuring that all wellness programmes and treatments are delivered consistently according to the Chenot Method®, established protocols, SOPs and quality standards
• Ensuring strict adherence to treatment standards, contraindications, hygiene, health and safety requirements
• Optimising treatment scheduling, room utilisation, workflows and capacity
• Ensuring effective deployment of team members according to operational requirements and guest demand
• Monitoring productivity, treatment occupancy and operational performance
• Maintaining excellence in facility standards, treatment rooms, equipment and Wellness center presentation
• Ensuring appropriate maintenance and responsible use of equipment and operational resources
• Ensuring compliance with company policies
• Identifying operational inefficiencies and implementing appropriate corrective measures
• Supporting the introduction and implementation of new treatments, protocols, technologies and operational standards

Financial & Commercial Performance

You have a strong entrepreneurial mindset and understand the Wellness center as an important contributor to the overall financial performance and positioning of Chenot Palace Weggis.

You will take an active role in driving sustainable revenue growth while maintaining the quality and integrity of the Chenot guest experience.

Your responsibilities will include:

• Monitoring and analysing revenue, productivity and key performance indicators
• Taking responsibility for achieving agreed departmental financial and operational targets
• Optimising treatment mix, capacity utilisation, therapist productivity and treatment-room performance
• Monitoring payroll and staffing productivity in relation to business volumes
• Supporting and contributing to the annual budgeting and regular forecasting processes
• Maintaining effective cost control and responsible resource management
• Identifying new revenue opportunities while protecting the positioning and philosophy of the Chenot brand
• Monitoring and developing retail performance

Cross-Functional & Strategic Collaboration

The Spa is an integral part of the overall Chenot Palace guest experience. Close cooperation and seamless communication across departments are therefore essential.

You will:

• Work in close partnership with the Medical team to ensure the seamless coordination of medical and wellness elements of the Chenot programmes
• Maintain strong collaboration with Guest service Dept, Front Office, Reservations, Housekeeping, Food & Beverage and other operational departments
• Ensure effective communication regarding guest programmes, preferences and operational requirements
• Collaborate with Human Resources on recruitment
• Cooperate with Chenot Corporate teams on operational improvements and standards,
• Contribute actively to the continuous development of Chenot Palace Weggis and the evolution of the overall guest experience

Opportunities & Perspectives

We offer you a new challenge in an internationally active company with continuous growth. The focus is on health, well-being and a luxurious ambience for our guests. You can play a decisive role in shaping the company's success and make an active contribution to building a global brand. You will benefit from personal and professional development as well as various benefits such as discounts on tourist leisure activities and other benefits.