Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)

Cross Border Talents; Ticino; Remote; CHF 30’000 - 80’000; Vollzeit

Zusammenfassung

A dynamic online support company is looking for a Community Support Specialist to assist users and enhance the online community experience. The role requires Italian fluency and offers a comprehensive relocation package to Greece, including paid flights and accommodation. Ideal candidates will have strong communication skills and the ability to work effectively in a team. Apply now to make a positive impact!

Leistungen

Relocation package including paid flight

Paid hotel accommodation for 2 weeks

Monthly performance bonus

Qualifikationen

• Up to 1 year of experience in a Business Process Outsourcing environment.
• High affinity for the political and social situation relevant to the market.
• Italian speaker (C2) with very good English communication skills (B2).

Aufgaben

• Assist the community and resolve inquiries empathetically.
• Investigate and resolve issues on the social media platform.
• Analyze data to improve the user experience.

Kenntnisse

Exceptional communication and soft skills

Ability to multitask

Tech-savvy

Analytical capabilities

Ausbildung

High school diploma

Jobbeschreibung

Job Description:

Location: Onsitein Moschato, Greece or Remotein Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

• Assist our community and resolve inquiries empathetically, accurately, and promptly.
• Stay knowledgeable about our products and community standards.
• ️ Make well-balanced decisions and advocate effectively for our community.
• Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
• Support the company’s mission by prioritizing the community’s well-being.
• Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Use market-specific knowledge to develop scalable solutions for community support.
• Analyze data to improve the overall user experience.
• ️ Enforce the company’s Terms of Use by monitoring reports of abuse.
• ️ Review reported content within agreed turnaround times and quality standards.
• ️ Identify workflow inefficiencies and suggest solutions.
• Recognize trends and escalate issues outside company policy to the global team.

Experience:

• Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
• High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
• Italian speaker (C2) with very good communication skills in English (at least B2level).

Skills:

• Exceptional communication and soft skills.
• Tech-savvy and resourceful.
• Ability to multitask and work efficiently.
• Excellent reasoning and analytical capabilities.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

• EU nationality or Greek residence permit.
• High school diploma.
• Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
• ️ 5 working days of training.
• ️ Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
• Gross monthly salary plus a monthly performance bonus

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!

Required Skills:

Bonus Relocation Outsourcing Business Process Recruiting User Experience Soft Skills Salary Tax Availability Social Media Administration Business English Communication Training Management