Smartstream IDLM Support Analyst

Luxoft; Schweiz; Remote; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

A leading financial institution in Switzerland is looking for a technical BAU support analyst to provide support for Smartstream (CMS) cash management and liquidity. The role involves managing Linux environments, supporting JBoss middleware, and ensuring timely resolution of incidents. Strong experience with Smartstream and Linux system administration is essential. This is a critical role, requiring excellent communication skills and the ability to work under pressure.

Qualifikationen

• Experience with Smartstream CMS v4 and related components.
• Hands-on Linux system administration experience.
• Knowledge of JBoss setup, tuning, and support.
• Solid communication skills across teams.
• Familiar with Change Requests and CAB participation.

Aufgaben

• Provide L1/L2/L3 support for SmartStream CMS.
• Manage and administer Linux-based environments.
• Install, configure, and support JBoss application servers.
• Perform batch job monitoring and proactive health monitoring.
• Coordinate with vendors to resolve application issues.

Kenntnisse

Smartstream Cash Management (CMS)

Linux system administration

JBoss EAP/WildFly

Oracle 19c SQL scripting

Control-M application knowledge

GitHub

Linux shell scripting

Excellent communication skills

Jobbeschreibung

Overview

Luxoft have been engaged by a leading financial institution to provide a technical BAU support analyst to support Smartstream (CMS) cash management and liquidity, Linux administration, and JBoss middleware management. The support analyst will be responsible for providing technical support of the underlying application, releases and infrastructure.

Responsibilities

• Provide L1/L2/L3 support for SmartStream CMS, ensuring timely resolution of incidents and service requests.
• Manage and administer Linux-based environments (Red Hat/CentOS), including troubleshooting OS-level issues, patching, and performance tuning.
• Install, configure, and support JBoss application servers; manage deployments, tuning, clustering, and troubleshooting middleware issues.
• Perform batch job monitoring, system checks, and proactive health monitoring of CMS and related environments.
• Coordinate with SmartStream vendor and internal development teams to resolve application issues and apply patches/upgrades.
• Maintain and monitor interfaces, feeds, and integration points with upstream/downstream systems (e.g., trading, risk, settlement).
• Participate in release management, ensuring smooth deployments in UAT and production.
• Perform root cause analysis (RCA) for recurring incidents and contribute to long-term stability improvements.
• Develop and maintain support documentation, runbooks, and knowledge base articles.
• Ensure compliance with IT security, audit, and regulatory requirements.

• Support UK hours from (7am to 4pm) or (9am to 6pm) or (10am to 7pm), as required.
• Participate in overnight support rota (on call) and weekend work (releases/support, etc.).
• Be self-motivated and capable of progressing tasks independently or as part of a team.
• Document technical requirements or processes to capture current configuration.
• Support and test technical systems/servers as required.
• Work with third-party software providers and operate within predefined application standards; raise queries or tickets for defects.
• Apply industry practices to ensure the solution incorporates best practice.
• Collaborate with neighbouring technology and project teams to ensure changes are rolled out in a coordinated, non-disruptive manner.
• Ensure go-live activities transition services into the live production environment in a compliant, non-disruptive manner.
• Provide post-live support and assist with remediation where necessary.
• Identify key technical areas to work on and ensure defects are tracked and managed with the appropriate team.
• Highlight risks or concerns and ensure escalation when needed.

Skills

Must have

• Experience with vendor application Smartstream Cash Management (CMS) v4, Control Process Designer, Smart Schema, and related components (Smartstream Recs).
• Hands-on Linux system administration experience (Red Hat/CentOS preferred).
• Solid knowledge of JBoss EAP/WildFly setup, tuning, deployment, and support.
• Excellent communication skills across Unix, database, and application teams.
• Familiar with Change Requests, CAB participation, and weekend rollout of code changes.
• Control-M application knowledge: job creation, administration, alerting, file movement, file watchers, JSON handling, etc.
• Oracle 19c SQL scripting and Oracle database concepts.
• Linux shell scripting and support.
• Ability to package and manage configuration/code changes into releases and apply to production.
• JBoss 8 server knowledge: configuration, support, error log analysis, and WAR deployment.
• JMS queue processing and principles.
• GitHub software management and automated deployment via CI/CD pipelines.
• Flexibility to work non-business hours and weekends.
• Self-motivated with ability to work independently or as part of a team.
• Understanding of banking concepts related to cash management and reconciliation.

Nice to have

Excellent communication skills; proactive and self-starting with ownership and accountability; strong analytical skills; ability to organize and prioritise workload; strong decision-making ability; flexibility to adapt to urgent and long-term tasks; strong problem-solving skills; ability to collaborate across the firm; high attention to detail.