SETTER

The Ecom Wolf; Fully; Remote; CHF 45,000 - 63,000; Full time

Job summary

The Ecom Wolf is seeking a proactive phone setter to be the first point of contact for potential clients. You will make outbound calls, qualify leads, and schedule appointments for our sales reps, setting the tone for the customer experience.

This full-time, remote role demands focus, confidence, and strong communication as you manage the pipeline, hit KPI targets, and collaborate with the team to generate opportunities and drive revenue.

Qualifications

• Experience in outbound calling and qualification of sales leads.
• Ability to schedule appointments and move opportunities through the pipeline.
• Strong communication, focus, and confidence for phone-based outreach.

Responsibilities

• Engage with leads through dynamic live sales calls via phone and Zoom.
• Masterfully manage your pipeline daily, ensuring no opportunity is missed.
• Generating conversations with NEW potential clients.
• Recouping and re-setting leads who didn’t initially close.
• You will be expected to set appointments that close at a 20% closing ratio or more (meaning the closer is closing 1 out of 5 of your set appointments, minimum).
• Follow up prior to the appointment to assure that the appointment shows up.
• Complete end-of-day KPI reports to showcase your achievements and identify areas for growth.
• Actively participate in regular company, department, and manager meetings and trainings to stay ahead and create a culture of teamwork.
• Consistently meet and exceed monthly objectives and KPIs.
• Open enough calendar space to hit approximately 80 set calls.
• Be available to communicate through Slack 8am-6pm PST daily.
• This is a full-time, 30-40 hours/weekly position; remote with work from anywhere.
• You may request time off anytime with advanced notice.

Skills

Outbound calling

Lead qualification

Appointment setting

Communication skills

Sales mindset

Tools

Zoom

Slack

Job description

About The Role

Join our team as a phone setter. Your role is absolutely key to the success of the team. You're the first point of contact with potential clients, which means you set the tone for the entire customer experience. Your main job is to make outbound calls, qualify leads, and schedule appointments for our sales reps. It takes focus, confidence, and great communication skills. When you connect with someone and book that appointment, you're not just setting a call—you’re opening the door to a new opportunity. Keep the energy positive, stay resilient, and remember: every call counts.

RESPONSiBILITIES

• Engage with leads through dynamic live sales calls via phone and Zoom
• Masterfully manage your pipeline daily, ensuring no opportunity is missed
• Generating conversations with NEW potential clients
• Recouping and re-setting leads who didn’t initially close
• You will be expected to set appointments that close at a 20% closing ratio or more (meaning the closer is closing 1 out of 5 of your set appointments, minimum)
• You will also be expected to follow up prior to the appointment to assure that the appointment shows up
• Complete end-of-day KPI reports to showcase your achievements and identify areas for growth
• Actively participate in regular company, department, and manager meetings and trainings to stay ahead and create a culture of teamwork
• Consistently meet and exceed monthly objectives and KPIs

TIME

• You will have the freedom to make your own schedule. You will be expected to open enough calendar space to hit approximately 80 set calls.
• You will also be expected to be available to communicate through slack 8am-6pm PST daily
• Altogether this is a full time, 30-40 hours/weekly position
• This position is remote. So you will have the freedom to work from anywhere
• You may request off anytime with advanced notice

COMPENSATION

• Base: $500
• Commission: 5%
• OTE: $54,000 - $76,000/year