ServiceNow Solution Designer/Architect

Sword group; Schweiz; Hybrid; CHF 90’000 - 130’000; Vollzeit

Zusammenfassung

A leading company in IT Services in Switzerland seeks a ServiceNow Solution Designer/Architect. This mid-senior level role involves designing and specifying technical solutions for ServiceNow projects, collaborating with development teams, and requires strong analytical and problem-solving skills. Candidates must possess relevant certifications and experience with various ServiceNow modules.

Qualifikationen

• At least 4 years of experience with ServiceNow.
• Experience implementing and customizing at least 2 major ServiceNow modules (CSM, SPM, ITAM).
• Excellent written and spoken English and French.

Aufgaben

• Act as a subject matter expert on the ServiceNow platform.
• Support development teams in configuring and developing applications.
• Integrate ServiceNow with external tools.

Kenntnisse

Analytical skills

Problem-solving skills

Troubleshooting skills

Team collaboration

Ausbildung

BA/BS in Computer Science or Information Technology

ITILv3 certification

ServiceNow Administrator and Implementation Specialist certifications

Tools

REST

SOAP

LDAP

Jobbeschreibung

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The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.

Disclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).

RESPONSIBILITIES

• Act as a subject matter expert on the ServiceNow platform and take ownership of solution design
• Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features
• Especially on modules CSM, SPM and ITAM
• Participate in gathering business and technical requirements and in implementation documentation
• Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)
• Develop test cases

EXPERIENCE / SKILLS

• At least 4 years of experience with ServiceNow
• Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM
• Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications

Platform Administration

• Performance monitoring and issue mitigation
• User, group, and role management

Technical Skills

• Experience integrating third-party tools using REST and SOAP
• Experience with LDAP integration, Mid-servers, etc.
• Familiarity with Agile/Scrum methodology
• ITILv3 certification is preferred
• ServiceNow Administrator and Implementation Specialist certifications are required
• Any additional ServiceNow certification is a plus

EDUCATION / LANGUAGE

• BA/BS in Computer Science or Information Technology
• Excellent written and spoken English and French

OTHER SKILLS

• Strong analytical, problem-solving, and troubleshooting skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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