ServiceNow - Solution Consultant

TN Switzerland; Wallisellen; Vor Ort; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht talentierte Solution Consultants, die sowohl geschäftliche Anforderungen als auch technische Implementierungen meistern können. In dieser spannenden Rolle sind Sie für die Leitung von Implementierungsprojekten und das Design von IT-Service-Management-Lösungen verantwortlich. Sie arbeiten eng mit externen Kunden zusammen und tragen zur Verbesserung bestehender Implementierungen bei. Das Unternehmen bietet flexible Arbeitszeiten und ein attraktives Gehaltspaket in einem Umfeld, das Chancengleichheit und kontinuierliche Entwicklung fördert. Wenn Sie ein Ergebnisorientierter und kundenorientierter Profi sind, der in einem dynamischen Team arbeiten möchte, freuen wir uns auf Ihre Bewerbung.

Leistungen

Flexible Arbeitszeitmodelle

Attraktives Gehaltspaket

Möglichkeiten zur kontinuierlichen Entwicklung

Wertschätzung von Familie und Beruf

Qualifikationen

• 5+ Jahre Erfahrung in IT oder Kundenservice.
• 1-3 Jahre Erfahrung als technischer Berater oder Business Analyst.

Aufgaben

• Leitung von Implementierungsprojekten für IT-Service-Management-Lösungen.
• Technisches und geschäftliches Design der End-to-End-Lösung während der Implementierung.

Kenntnisse

IT Service Management

SQL

XML

ITIL Best Practices

Fluency in German

Fluency in English

Customer Support

Technical Consulting

Ausbildung

Bachelor's Degree in IT or related field

Tools

ServiceNow

Jobbeschreibung

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Client:

Location:

Job Category:

Consulting

Job Reference:

a16af2f52552

Job Views:

4

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Summary:

To support our growth, we are looking for Solution Consultants who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for different locations in the DACH region.

The Solution Consultant role is one of the core components in all our implementations. This role encompasses aspects of Business Subject Matter Expert and Solution Architect.

Responsibilities:

• Lead solution implementation projects;
• Own technical and business design of the end-to-end solution during implementation;
• Conduct design reviews and data quality assurance;
• Manage and communicate with external client teams during the sales process and post-sales deliveries;
• Lead and participate in RFPs and provide technology solution content;
• Audit existing client implementations and recommend enhancements.

What you bring with you:

• 5+ years’ experience in IT or Customer support organizations;
• 1-3 years’ experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow;
• Good understanding of SQL, XML, and web-based technologies;
• 1+ years’ experience in implementing and aligning business processes to the ITIL best practices;
• Fluency in German and English (must-have), another European language would be an asset;
• Availability to travel within Europe.

Personal skills and qualities:

• Result-driven and customer-centric;
• Able to inspire customer confidence through professional presence and self-confidence;
• Ability to multi-task and work on several accounts simultaneously;
• Demonstrated ability to influence, consult, and grow the business;
• Positive attitude when solving business and/or technical problems;
• Self-starter with the ability to assume leadership and work without direct supervision.

What we offer you:

• Flexible working time models;
• An attractive salary package;
• Lived values that make us one of the most attractive employers worldwide;
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience, and relevant business requirements.

Thank you for taking the time to review our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!