ServiceNow - Solution Architect

CHEU EntServ Schweiz GmbH; Wallisellen; Vor Ort; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

An established industry player is seeking a Solution Architect to bridge business needs and technology implementations in IT Service Management. This role is crucial for leading projects and ensuring successful solutions across various locations in the DACH region. The ideal candidate will have extensive experience in IT, particularly with ServiceNow, and possess strong communication skills in both German and English. Join a forward-thinking company that values flexibility, equal opportunities, and continuous development, making it an attractive employer in the tech landscape.

Leistungen

Flexible working time models

Attractive salary package

Continuous development opportunities

Qualifikationen

• 5+ years in IT or Customer support organizations.
• Experience as a technical consultant or business analyst.

Aufgaben

• Lead solution implementation projects and manage client communications.
• Conduct design reviews and ensure data quality assurance.

Kenntnisse

IT Service Management

Technical Consulting

Business Analysis

SQL

XML

ITIL Best Practices

Fluency in German

Fluency in English

Tools

ServiceNow

Jobbeschreibung

To support our growth, we are looking for Solution Architects , who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for different locations in the DACH region.

The Solution Architect role is one of the core components in all our implementations. This role encompasses aspects of Business Subject Matter Expert and Solution Architect.

Responsibilities :

• Lead solution implementation projects;
• Own technical and business design of the end-to-end solution during implementation;
• Conduct design reviews and data quality assurance;
• Manage and communicate with external client teams during the sales process and post-sales delivers;
• Lead and participate in RFPs and provide technology solution content;
• Audit existing client’s implementation and recommend enhancement.

What you bring with you :

• 5+ years’ experience in IT or Customer support organizations;
• 1-3 years’ experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow;
• Good understanding of SQL, XML, and web-based technologies;
• 1+ years’ experience in implementing and aligning business processes to the ITIL best practices;
• Fluency in German and English (must-have), another European language would be an asset;
• Availability to travel within Europe.

Personal skills and qualities :

• Result-driven and customer-centric;
• Able to inspire customer confidence through professional presence, self-confidence;
• Ability to multi-task and work on several accounts simultaneously;
• Demonstrated ability to influence, consult and growing of the business;
• Positive attitude when solving business and / or technical problems;
• Self-starter with the ability to assume leadership and work without direct supervision.

What we offer you :

• Flexible working time models
• An attractive salary package
• Lived values that make us one of the most attractive employers worldwide
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

Thank you for taking the time to review our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!