Service Industrialization Manager (w/m/d)

Bechtle; Mägenwil; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

Bechtle Schweiz AG in Switzerland is seeking a Service Industrialization Manager to translate service designs into scalable, repeatable delivery models ready for Run. You will bridge Plan & Build with Run, ensuring readiness, documentation and automation capabilities across offerings.

The role requires 5–8+ years in ICT services or operations, with a strong grasp of ITSM, service standardization and automation, and the ability to translate complex designs into operable models.

Qualifikationen

• 5-8+ years of experience in ICT services, service delivery or operations.
• Strong understanding of managed services and IT service lifecycles.
• Experience with service standardization, ITSM and automation.
• Ability to translate complex service designs into operational models.

Aufgaben

• Industrialize new and existing service offerings before they enter Run.
• Define standardized delivery models, blueprints and runbooks.
• Establish service readiness and acceptance criteria.
• Ensure services are automation-, tooling- and ITSM-ready.
• Coordinate the handover of services from Competence Centers to Service Operations.
• Ensure clear roles, interfaces and documentation between Build and Run.
• Act as quality gate before services are accepted into operations.
• Work closely with Competence Centers, Service Owners and Architects.
• Collaborate with Service Operations on operational feasibility and scaling.
• Align with Pricing and Sales Operations on service structure and assumptions.
• Collect operational feedback once services are live.
• Continuously improve service design, tooling and documentation.
• Contribute to automation and standardization initiatives.

Kenntnisse

5-8+ years

ICT services

service delivery

ITSM

Jobbeschreibung

Position Overview

As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation-ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run).

Value Contribution

• Scalable and repeatable service delivery models
• Reduced operational risk and delivery variance
• Faster and smoother transition from service design to Run
• Clear separation and alignment between Build and Run
• Increased efficiency and automation in service operations

Key Responsibilities

Service Industrialization & Readiness

• Industrialize new and existing service offerings before they enter Run
• Define standardized delivery models, blueprints and runbooks
• Establish service readiness and acceptance criteria
• Ensure services are automation-, tooling- and ITSM-ready

Build-to-Run Transition

• Coordinate the handover of services from Competence Centers to Service Operations
• Ensure clear roles, interfaces and documentation between Build and Run
• Act as quality gate before services are accepted into operations

Cross-functional Collaboration

• Work closely with Competence Centers, Service Owners and Architects
• Collaborate with Service Operations on operational feasibility and scaling
• Align with Pricing and Sales Operations on service structure and assumptions

Continuous Improvement & Feedback Loops

• Collect operational feedback once services are live
• Continuously improve service design, tooling and documentation
• Contribute to automation and standardization initiatives

Skills Profile

Professional

• 5-8+ years of experience in ICT services, service delivery or operations
• Strong understanding of managed services and IT service lifecycles
• Experience with service standardization, ITSM and automation
• Ability to translate complex service designs into operational models

Personal

• Highly structured and quality-oriented
• Strong coordination and stakeholder management skills
• Pragmatic, detail-focused and execution-driven
• Ability to work effectively without formal authority

Bechtle Core Competencies

• Communication: communicates clearly, credibly and appropriately for the target audience
• Initiative: proactively drives topics and improvements forward
• Openness: embraces change and new ways of working
• Team Spirit: acts in the interest of the organisation as a whole
• Reliability: delivers results with discipline and consistency
• Self-Organisation: structures work independently and effectively

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT—from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Laura Louisa Seefels | Recruiting | [e-mail]