Service Industrialization Manager

Bechtle Schweiz AG, Systemhaus Deutschschweiz; Mägenwil; Vor Ort; CHF 120.000 - 150.000; Vollzeit

Zusammenfassung

Bechtle Schweiz AG, Systemhaus Deutschschweiz seeks a Service Industrialization Manager to translate service designs into scalable, repeatable delivery models. You will bridge Plan & Build with Run, ensuring readiness, documentation and automation readiness across transitions.

You will collaborate with Competence Centers, Service Owners and Architects to standardize delivery, reduce risk, and drive efficiency through automation and structured operations.

Qualifikationen

• 5-8+ years of experience in ICT services, service delivery or operations.
• Strong understanding of managed services and IT service lifecycles.
• Experience with service standardization, ITSM and automation.
• Ability to translate complex service designs into operational models.

Aufgaben

• Industrialize new and existing service offerings before they enter Run.
• Define standardized delivery models, blueprints and runbooks.
• Establish service readiness and acceptance criteria.
• Coordinate handover of services from Competence Centers to Service Operations.

Kenntnisse

ICT services

Service delivery

IT service lifecycles

Automation

Stakeholder management

Tools

ITSM tooling

Jobbeschreibung

Service Industrialization Manager

Bechtle Schweiz AG, Systemhaus Deutschschweiz Vacant since : 03.09.2026 5506 Mägenwil (AG) 100% By agreement Permanent

Service Industrialization Manager (w/m/d)

Bereit für alles? Bereit für Bechtle.

Mit über 14.500 Mitarbeitenden sind wir eines der erfolgreichsten IT-Unternehmen und Marktführer in unserer Branche. Die Kombination aus Direktvertrieb von IT-Produkten mit umfassenden Systemhausdienstleistungen macht uns zum zukunftsstarken IT-Partner für Mittelstand, Konzerne und öffentliche Auftraggeber. Wir sind zu Hause in ganz Europa und immer in der Nähe.

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Position Overview

As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation?ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run).

Value Contribution

• Scalable and repeatable service delivery models
• Reduced operational risk and delivery variance
• Faster and smoother transition from service design to Run
• Clear separation and alignment between Build and Run
• Increased efficiency and automation in service operations

Key Responsibilities

Service Industrialization & Readiness

• Industrialize new and existing service offerings before they enter Run
• Define standardized delivery models, blueprints and runbooks
• Establish service readiness and acceptance criteria
• Ensure services are automation?, tooling? and ITSM?ready

Build?to?Run Transition

• Coordinate the handover of services from Competence Centers to Service Operations
• Ensure clear roles, interfaces and documentation between Build and Run
• Act as quality gate before services are accepted into operations

Cross?functional Collaboration

• Work closely with Competence Centers, Service Owners and Architects
• Collaborate with Service Operations on operational feasibility and scaling
• Align with Pricing and Sales Operations on service structure and assumptions

Continuous Improvement & Feedback Loops

• Collect operational feedback once services are live
• Continuously improve service design, tooling and documentation
• Contribute to automation and standardization initiatives

Skills Profile

Professional

• 5-8+ years of experience in ICT services, service delivery or operations
• Strong understanding of managed services and IT service lifecycles
• Experience with service standardization, ITSM and automation
• Ability to translate complex service designs into operational models

Personal

• Highly structured and quality?oriented
• Strong coordination and stakeholder management skills
• Pragmatic, detail?focused and execution?driven
• Ability to work effectively without formal authority

Bechtle Core Competencies

• Communication: communicates clearly, credibly and appropriately for the target audience
• Initiative: proactively drives topics and improvements forward
• Openness: embraces change and new ways of working
• Team Spirit: acts in the interest of the organisation as a whole
• Reliability: delivers results with discipline and consistency
• Self-Organisation: structures work independently and effectively

Work details

• Work location 5506 Mägenwil (AG)
• Workload 100%
• Employment start By agreement
• Employment duration Permanent