Hybrid Service Desk Agent | Global IT Support

Adnovum; Zürich; Hybrid; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Adnovum, headquartered in Zurich, seeks a Service Desk Agent with the option to work from home on certain days. You will be the point of contact for colleagues, partners and clients, ensuring high satisfaction and service levels while collaborating with seasoned IT professionals.

Responsibilities include 1st/2nd level support, hardware/software laptop installation, and solving O365/VPN issues. Fluent German and English are required for our international client base.

Qualifications

• Completed ICT training or at least two years in ICT support.
• Very good German and English skills; able to communicate with international clients.
• Interest in technical challenges and client-facing roles.

Responsibilities

• Provide 1st and 2nd-level IT support for Adnovum employees at all locations.
• Give hardware and software support including laptop installation.
• Collaborate with Global IT Solutions team covering infrastructure, apps, collaboration tools and cloud services.
• Troubleshoot O365 and VPN related issues.
• Serve as the first point of contact for international clients in German and English.
• Coordinate with internal departments from 2nd level support to software development.

Skills

German

English

Customer service

Analytical thinking

Education

ICT specialist training

Two years ICT support experience

Job description

Adnovum, headquartered in Zurich, seeks a Service Desk Agent with the option to work from home on certain days. You will be the point of contact for colleagues, partners and clients, ensuring high satisfaction and service levels while collaborating with seasoned IT professionals.

Responsibilities include 1st/2nd level support, hardware/software laptop installation, and solving O365/VPN issues. Fluent German and English are required for our international client base.