Service Delivery & Support Manager

mesoneer AG; Wallisellen; Vor Ort; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

mesoneer AG, a leading Swiss software company, seeks a support specialist for their Digital Trust Platform. Responsibilities include coordinating customer support, monitoring services, and resolving incidents. Ideal candidates have 2+ years in operations, strong analytical skills, and excellent German and English communication.

Leistungen

Flexible working time models

Day off on your birthday

State-of-the-art working tools

Additional paternity leave

Sponsorship for continuing education

Qualifikationen

• At least two years of professional experience in operations and/or support.
• Strong analytical skills to quickly analyze errors.
• Very good written and spoken German and English skills.

Aufgaben

• Contact person in 2nd level support for the Digital Trust Platform.
• Proactive monitoring of services and creation of customer reports.
• Analyzing causes of customer incidents and helping to resolve them.

Kenntnisse

Analytical skills

Communication

Customer support

Technical understanding

Tools

Postman

Jobbeschreibung

mesoneer is one of the leading Swiss software companies in the fields of digital onboarding, process automation and the integration of complex peripheral systems. Our approximately 120 employees in Switzerland and Vietnam digitize and simplify business processes with individual software solutions, modernize outdated applications and develop in-house SaaS solutions. We need you for our customers in the finance and insurance sector, public administration and other industries!

What's waiting for you:

• Contact person in 2nd level support for our Digital Trust Platform - especially in the areas of identification and electronic signature - as well as responsibility for compliance with the SLA for customer tickets
• Proactive monitoring of our services and creation of customer reports
• Coordinating tasks between development, operations and customers, e.g.for maintenance work or new releases
• Analyzing the causes of customer incidents and actively helping to resolve them
• Responsibility for fast, smooth onboarding of customers during the introduction of our Digital Trust Platform
• Independent coordination and implementation of customer meetings to clarify technical issues or problems
• Initiating and supporting internal projects to continuously improve our processes

What you bring:

• At least two years of professional experience in operations and/or support (incident and problem management)
• Enjoy supporting customers and delivering excellent service
• Strong analytical skills to quickly analyze errors and solve technical challenges
• High level of initiative and persistence in working through complex technical issues
• Strong communication skills, empathetic personality with a strong sense of implementation and a strong sense of responsibility
• Technical understanding, ideally with experience in using tools such as Postman (API calls) or in customizing CSS files
• Independent, structured and reliable way of working as well as a strong team player
• Very good written and spoken German and English skills

Why you will love working at mesoneer?

• Flexible, contemporary working time models & work from home
• Day off on your birthday (additional holiday)
• Work independently with flat hierarchies
• State-of-the-art working tools and methods
• Team events & fun

connecting. people. simplify.

Our highly motivated and supportive team lives an open error culture and fosters intensive knowledge exchange. At mesoneer, you are not just a number, but can actually contribute with your ideas, work on meaningful projects and develop things further. To ensure a healthy work-life balance, our location in Wallisellen (near Zurich) is not only perfectly accessible by public transport, but you also benefit from an annual working hours model, additional paternity leave and the possibility of unpaid extra time off. We also sponsor continuing education and sports subscriptions.