Service Delivery Manager

Oliver James; Bern; Vor Ort; CHF 140’000 - 150’000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Service Delivery Manager to oversee client relationships and ensure the successful delivery of services. In this pivotal role, you will manage day-to-day operations, monitor KPIs and SLAs, and drive client retention through strong relationship-building. Your expertise will help identify new sales opportunities, contributing to the company's growth targets. If you thrive in a fast-paced environment and have a knack for client management, this is the perfect opportunity to make a significant impact in a growing organization.

Qualifikationen

• 3+ years experience in a client-facing role with proven relationship management skills.
• Experience in managing budgets and project management.

Aufgaben

• Manage client relationships and oversee contractual obligations.
• Identify and promote additional sales opportunities for growth.

Kenntnisse

Client Relationship Management

Project Management

Budget Management

KPI and SLA Understanding

Sales Opportunities Identification

Jobbeschreibung

Salary: CHF140000 - CHF150000 per annum

Due to continued growth, we are now hiring for a Service Delivery Manager.

The Service Delivery Manager will manage and take ownership of the company's relationships with our existing clients, which includes overseeing the day-to-day delivery of our contractual obligations for those clients, from inception through delivery, service, renewal, operational control, client communication, and financial management.

What you will be doing:

1. Understanding the KPIs and SLAs that are in place for each of our clients and contracts.
2. Overseeing all renewals and extensions for client contracts, including financial and performance-based KPIs.
3. Promoting the organisation's scope of offerings, identifying additional sales opportunities to support the wider company's growth targets.
4. Building and nurturing the essential relationships we have built with our new and existing client base, and responding to any queries, concerns, or issues as quickly, efficiently, and effectively as possible.
5. Taking ownership of specific projects when they arise.
6. Working with various departments across Technology, including Client Services, Product, and Development, to identify and define requirements for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

What we are looking for:

1. Proven and demonstrable experience of working within a client-facing, fast-paced environment.
2. 3 years minimum in a relevant role.
3. Proven and demonstrable experience of building strong client relationships and ensuring retention within a client portfolio.
4. Experience owning budgets, raising POs, managing invoices, and project management.
5. German fluent.

Application Details:

Name: Please include your first and last name.

Email: Please provide your email address.

Phone: Please include your country code.

CV / Resume: Please attach your CV or Resume.

Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.