Senior UX Researcher/Tester

EPAM Systems; Zürich; Hybrid; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

5 weeks vacation

Employee Stock Purchase Plan (ESPP)

Enhanced parental leave

Extended pension plan

Daily sickness allowance insurance

Employee assistance program

Global travel medical and accident保险

Learning and development opportunities

Zusammenfassung

EPAM Systems in Zurich, Switzerland, seeks a Senior UX Researcher/Tester for a hybrid, temporary role from Oct 1, 2026 to May 31, 2027. You will drive research initiatives and usability evaluations for digital banking solutions, delivering insights that shape design decisions and user experiences across client-facing platforms.

The role requires 5+ years in UX research or related fields, strong German/English communication, and a portfolio of relevant work.

Qualifikationen

• Master’s or bachelor’s degree in Human-Centered Design, HCI, psychology, or related discipline.
• 5+ years of professional UX research/experience design experience.
• Strong knowledge of qualitative and quantitative methods; statistics familiarity a plus.
• Strong written and verbal German and English communication skills.
• Portfolio of UX research work must be included with application.

Aufgaben

• Conduct qualitative and quantitative research to uncover user behaviors and needs.
• Prepare and present research findings and insights to design teams and stakeholders.
• Facilitate workshops and design sprints with interdisciplinary teams.
• Develop and maintain client journey maps to identify pain points and improvements.
• Define opportunities for experience enhancement using data-driven insights.
• Share best practices and coach team members in UX methodologies.
• Present key research outcomes to senior management.

Kenntnisse

UX research

Qualitative methods

Quantitative methods

Stakeholder communication

Workshop facilitation

Ausbildung

Master’s or Bachelor’s in related field

Jobbeschreibung

We're looking for a Senior UX Researcher/Tester to join our team in Zurich, Switzerland in a hybrid working mode. This is a temporary position running from October 1, 2026 to May 31, 2027. In this role, you will drive research initiatives and usability evaluations that shape digital banking solutions. Your work will deliver insights influencing design choices and ensuring seamless user experiences, contributing to the evolution of client-facing platforms and strategic business outcomes.

Responsibilities

• Conduct qualitative and quantitative research studies to uncover user behaviors, pain points, and needs
• Prepare and present research findings and actionable insights to design teams and stakeholders
• Facilitate workshops and design sprints with interdisciplinary teams to support solution ideation
• Develop and maintain client journey maps to identify pain points and recommend improvements
• Define opportunities for experience enhancement using data-driven insights
• Share best practices and coach team members on UX methodologies
• Present key research outcomes to senior management

Requirements

• Master’s or bachelor’s degree in Human-Centered Design, Human-Computer Interaction, Psychology, or a related discipline
• 5+ years of professional experience in UX research, experience design, or innovation management
• Solid knowledge of both qualitative and quantitative research methods; familiarity with statistical inference is an advantage
• Strong communication and presentation skills in German and English
• A growth mindset with a passion for research and continuous learning
• Portfolio showcasing relevant UX research work (must be included in application)

Nice to have

• Experience in the financial services sector
• Hands-on experience with advanced research tools and testing methodologies
• Understanding of conversion rate optimization (CRO) approaches

We offer

• 5 weeks of vacation
• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Global business travel medical and accident insurance
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses
• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• Swiss nationals
• EU/EFTA nationals
• Third-country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits