Senior Salesforce Transformation Consultant - Zurich

KPMG Switzerland; Zürich; Hybrid; CHF 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Generous parental leave

Lunch allowance

Mobile phone bill covered

SBB Half-Fare Travelcard

Parking available

Job summary

KPMG Switzerland is seeking a Senior Consultant / Assistant Manager to lead Salesforce-enabled customer transformation programmes in Zurich. You will analyze CRM processes, design Salesforce solutions, and manage multidisciplinary teams while mentoring junior colleagues.

This role requires native German and strong English, with French a plus. We offer hybrid working, generous benefits, and opportunities to shape our Salesforce offering within a leading global firm.

Qualifications

• University degree in business, information systems, technology, or a comparable field.
• Several years of consulting or industry experience in CRM or customer transformation.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud; other Clouds a plus.
• Salesforce Admin 201 and Agentforce certifications are a strong advantage.
• Experience translating business requirements into journeys, designs and roadmaps.
• Strong project management, workshop facilitation and stakeholder management skills.
• Native-level German and advanced English; French is a plus.

Responsibilities

• Lead workstreams within Salesforce-enabled customer transformation programmes from discovery to adoption.
• Analyse customer journeys and CRM processes, translate needs into functional requirements.
• Facilitate client workshops and align stakeholders on processes and priorities.
• Design Salesforce solutions across Sales Cloud, Service Cloud and Agentforce.
• Manage project plans, deliverables, risks and dependencies with transparent communication.
• Support testing, rollout, and change activities to embed new capabilities.
• Contribute to proposals and development of our Salesforce offering.
• Coach junior colleagues in a collaborative team environment.

Skills

Salesforce

CRM

Consulting

Stakeholder management

Workshops

Education

University degree

Tools

Salesforce Admin 201

Agentforce

Job description

KPMG Switzerland is seeking a Senior Consultant / Assistant Manager to lead Salesforce-enabled customer transformation programmes in Zurich. You will analyze CRM processes, design Salesforce solutions, and manage multidisciplinary teams while mentoring junior colleagues.

This role requires native German and strong English, with French a plus. We offer hybrid working, generous benefits, and opportunities to shape our Salesforce offering within a leading global firm.