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Senior Network Engineer (m/f/d)

Halian

Genf

Vor Ort

CHF 90’000 - 120’000

Vollzeit

Vor 2 Tagen
Sei unter den ersten Bewerbenden

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Zusammenfassung

A leading IT consulting firm is hiring a Genesys Contact Center Analyst and Engineer to enhance the Genesys Cloud platform. This mid-senior level role involves monitoring platform performance, optimizing operations, and collaborating with global stakeholders to align solutions with business needs.

Qualifikationen

  • 3-5 years of experience with Genesys Cloud tools.
  • Strong knowledge of digital channels and analytics.
  • Proven expertise in platform design and stakeholder collaboration.

Aufgaben

  • Monitor and analyze platform performance and KPIs.
  • Design, implement, and maintain Genesys Cloud infrastructure.
  • Collaborate with internal teams and suppliers.

Kenntnisse

Genesys Cloud tools
Digital channels
WEM
Analytics
AI
JSON
RegEx
APIs

Ausbildung

Bachelor’s degree in IT, Business, or Computer Science
Genesys Certified Professional (GCP)

Jobbeschreibung

We are hiring a Genesys Contact Center Analyst and Engineer to support and enhance the Genesys Cloud platform. These roles are key to ensuring performance, scalability, and alignment with business goals across international teams.

Key Responsibilities:

Analyst Responsibilities

  • Monitor and analyze platform performance and KPIs
  • Recommend improvements to routing, IVR, and system configurations
  • Collaborate with internal teams and suppliers to optimize operations
  • Provide insights through reporting, documentation, and performance reviews
  • Support incident, change, and lifecycle management processes
  • Design, implement, and maintain Genesys Cloud infrastructure
  • Align platform architecture with evolving business needs
  • Collaborate with global stakeholders and platform providers
  • Establish technical standards and ensure scalable, resilient delivery
  • Manage supplier performance and support operational functions

Requirements:

  • 3–5 years of experience with Genesys Cloud tools: Architect, Agent Scripter, CLI
  • Strong knowledge of digital channels, WEM, analytics, AI, JSON, RegEx, APIs
  • Proven expertise in platform design, optimization, and stakeholder collaboration
  • Bachelor’s degree in IT, Business, Computer Science, or equivalent experience
  • Genesys Certified Professional (GCP) preferred
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Contract
Job function
  • Job function
    Information Technology
  • Industries
    IT Services and IT Consulting

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