Senior Network Engineer (m/f/d)

Halian; Genf; Vor Ort; CHF 90’000 - 120’000; Vollzeit

Zusammenfassung

A leading IT consulting firm is hiring a Genesys Contact Center Analyst and Engineer to enhance the Genesys Cloud platform. This mid-senior level role involves monitoring platform performance, optimizing operations, and collaborating with global stakeholders to align solutions with business needs.

Qualifikationen

• 3-5 years of experience with Genesys Cloud tools.
• Strong knowledge of digital channels and analytics.
• Proven expertise in platform design and stakeholder collaboration.

Aufgaben

• Monitor and analyze platform performance and KPIs.
• Design, implement, and maintain Genesys Cloud infrastructure.
• Collaborate with internal teams and suppliers.

Kenntnisse

Genesys Cloud tools

Digital channels

WEM

Analytics

AI

JSON

RegEx

APIs

Ausbildung

Bachelor’s degree in IT, Business, or Computer Science

Genesys Certified Professional (GCP)

Jobbeschreibung

We are hiring a Genesys Contact Center Analyst and Engineer to support and enhance the Genesys Cloud platform. These roles are key to ensuring performance, scalability, and alignment with business goals across international teams.

Key Responsibilities:

Analyst Responsibilities

• Monitor and analyze platform performance and KPIs
• Recommend improvements to routing, IVR, and system configurations
• Collaborate with internal teams and suppliers to optimize operations
• Provide insights through reporting, documentation, and performance reviews
• Support incident, change, and lifecycle management processes
• Design, implement, and maintain Genesys Cloud infrastructure
• Align platform architecture with evolving business needs
• Collaborate with global stakeholders and platform providers
• Establish technical standards and ensure scalable, resilient delivery
• Manage supplier performance and support operational functions

Requirements:

• 3–5 years of experience with Genesys Cloud tools: Architect, Agent Scripter, CLI
• Strong knowledge of digital channels, WEM, analytics, AI, JSON, RegEx, APIs
• Proven expertise in platform design, optimization, and stakeholder collaboration
• Bachelor’s degree in IT, Business, Computer Science, or equivalent experience
• Genesys Certified Professional (GCP) preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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