Senior Key Account Manager

Web3 Foundation; Zug; Remote; CHF 100’000 - 140’000; Vollzeit

Zusammenfassung

Join a pioneering team at the Web3 Foundation as a Senior Ecosystem Success Manager, where you'll engage with strategic projects in the Polkadot ecosystem. Lead relationships to navigate challenges and ensure partner success, driven by a mission to empower through decentralization. Ideal candidates are seasoned professionals with experience in Web3, strong interpersonal skills, and a proactive approach to problem-solving.

Leistungen

Company retreats across Europe

Space to shape your own role

Collaborative global team environment

Qualifikationen

• 8-10 years experience in strategic partnerships or account management, including 3 in Web3.
• Strong personal network across the Web3 ecosystem.
• Experience influencing stakeholders without relying on hierarchy.

Aufgaben

• Be the trusted partner for strategic projects, building high-trust relationships.
• Champion ecosystem needs internally across product and engineering teams.
• Develop playbooks, processes, and metrics for scaling partner success.

Kenntnisse

Strategic partnerships

Ecosystem development

Account management

Excellent communication

Problem-solving

Tools

CRMs

Notion

Zapier

Airtable

Jobbeschreibung

Senior Ecosystem Success Manager

Location: Remote (Preference for Europe or East Coast US)

At the Web3 Foundation, we build the critical infrastructure for a more open, secure, and decentralized web. Our mission is to nurture technologies that empower individuals, foster interoperability, and redefine how the internet works—starting with Polkadot, a next-generation protocol that enables secure cross-chain communication.

We're looking for a Senior Ecosystem Success Manager to help us deliver on that mission by working directly with some of the most high-potential teams in the Polkadot ecosystem.

This role is all about people and impact: you'll be the primary point of contact for some of the most strategic projects building on Polkadot, helping them navigate challenges, scale their technology, and find long-term success in our ecosystem. You'll connect the dots between product, engineering, governance, and funding—ensuring our most critical ecosystem partners feel supported, heard, and set up to thrive.

What You’ll Do

• Be the trusted partner for a portfolio of strategic projects—building deep, high-trust relationships that go beyond surface-level support.
• Champion ecosystem needs internally across product, marketing, governance, and engineering teams, making sure the right priorities are aligned and executed.
• Solve problems before they grow—from coordination challenges to technical blockers—by connecting teams with the right resources and support.
• Translate needs into action by working closely with technical and non-technical stakeholders. You’ll make sure insights from the field are reflected in product decisions and community strategy.
• Build systems that scale: develop playbooks, processes, and metrics that make our approach to partner success more efficient and repeatable.
• Keep feedback flowing—not just gathering it, but ensuring it turns into action across the Foundation and ecosystem.

What We’re Looking For

• 8–10 years of experience in strategic partnerships, ecosystem development, or account management—at least 3 years in Web3.
• A strong personal network across the Web3 ecosystem and the interpersonal skills to expand it further.
• A commercial mindset: you understand how tech projects grow, what motivates their decision-makers, and how to align incentives.
• A proactive, solutions-oriented approach. You thrive in ambiguous environments, find clarity through structure, and always look for a way forward.
• Excellent communication and relationship-building skills, across cultures and disciplines. You know when to advocate, when to listen, and how to bring people with you.
• Experience influencing and aligning stakeholders across teams—and a track record of getting things done without relying on hierarchy.

Bonus Points

• Experience as a founder, product manager, and/or developer
• Exposure to Polkadot or other multichain ecosystems
• Comfort with tools like CRMs, Notion, or light automation (Zapier, Airtable, etc.)

Why Join Us

• Work at the heart of the decentralized web’s most ambitious project
• Collaborate with a global, mission-driven team on frontier technology
• Company retreats across Europe and space to shape your own role
• Be part of a values-aligned team that cares deeply about impact, not ego

If you're a connector, a problem solver, and a builder of bridges—with a deep belief in the potential of Web3—we want to hear from you.

For more information about us, visit us on:

Web3 Foundation website: https://web3.foundation/ Polkadot website: https://polkadot.com/Github: https://github.com/w3f/polkadot-wiki