Senior ITSM Engineer

Ada Meher; Zürich; Hybrid; CHF 100’000 - 130’000; Vollzeit

Zusammenfassung

A leading Financial Services/Insurance company in Zürich is seeking an experienced ITSM Engineer to drive the implementation and development of ITSM services. This hybrid contract role focuses on the integration of ITSM processes with opportunities for professional growth in a technical environment.

Qualifikationen

• 5+ years of experience in IT Asset & Configuration Management.
• Strong scripting and automation skills (PowerShell, SQL).
• Proven background in ITSM project work and process implementation.

Aufgaben

• Support the rollout of a new ITSM solution.
• Enhance and maintain ITSM processes.
• Automate workflows through scripting.

Kenntnisse

IT Asset Management

Configuration Management

Scripting

Automation

API Integration

ITIL

DevOps

Fluency in German

Fluency in English

Tools

BMC Remedy

PowerShell

SQL

C#

Jobbeschreibung

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On behalf of a leading Financial Services / Insurance company headquartered in Zürich whom are implementing a new ITSM solution, we are searching for an experienced ITSM Engineer to drive the technical implementation and ongoing development of ITSM services, with a particular focus on Remedy & Helix.

This is a contract role beginning in mid-August, hybrid with 40% remote.

Your Role

You'll play a central role in the technical implementation and ongoing development of the ITSM platform. Working within an experienced team, you'll focus on improving and maintaining key ITSM processes including Incident, Change, Request, and Configuration Management. This is a hands-on engineering role with strong potential to grow into the go-to expert for all ITSM topics within the organization.

What You’ll Be Doing

• Supporting the rollout of a new ITSM solution
• Enhancing and maintaining ITSM processes
• Automating workflows through scripting (PowerShell, SQL; C# is a plus)
• Managing and developing the CMDB (data model, imports, quality assurance)
• Optimizing interfaces and integrations (API-based)
• Collaborating closely with a technical team, with future ownership of ITSM topics

What We’re Looking For

• 5+ years of experience in IT Asset & Configuration Management
• Proven background in ITSM project work and process implementation
• Strong scripting and automation skills (PowerShell, SQL)
• Experience with BMC Remedy
• Familiarity with API integration and development
• ITIL and/or DevOps know-how
• Fluency in German and English

For queries please reach out to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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