Senior IT Support Analyst (f / m / d) - onsite

NTT DATA Services; Zürich; Vor Ort; CHF 70’000 - 90’000; Vollzeit

Zusammenfassung

A global technology services provider is seeking a Senior IT Support Analyst to work on-site in Zurich. The role involves responsible installation, maintenance, and troubleshooting of IT equipment, ensuring client satisfaction. Candidates must be fluent in German and English, and possess relevant certifications and experience in IT support. This position offers a competitive salary and benefits package.

Leistungen

Comprehensive benefits package

Locally competitive salary

Qualifikationen

• Experience in IT support or related field.
• Proficiency in Windows and some knowledge of Linux/Unix.
• Strong communication skills in German and English.

Aufgaben

• Responsible for on-site installation and maintenance of IT equipment.
• Diagnoses and resolves hardware issues efficiently.
• Instructs customers on system operation and maintenance.

Kenntnisse

Troubleshooting operational quality

Desktop and notebook maintenance

Customer satisfaction coordination

Performance problem resolution

Fluent in German and English

Ausbildung

A+ certification or equivalent

Tools

Windows operating system

Linux/Unix operating systems

Jobbeschreibung

Competitive salary | Switzerland : client site (Zurich)

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for a Senior IT Support Analyst (f / m / d) on client site in Zurich for our growing team in Switzerland.

Overview

Responsible for on-site installation, implementation, maintenance, troubleshooting and / or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Key Skills

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals
• Installs, maintains and optimizes desktop / notebook configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instructs customers in the operation and maintenance of the system

Technical Skills

• Relevant experience or equivalent combination of education and work experience
• Proficient in Windows operating system environment; knowledge of Linux / Unix operating systems may be required
• Fluent in both German and English, both spoken and written
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required

Location

This role requires you to work fully on client site (Monday-Friday) in Zurich.

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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