Senior IT Manufacturing Analyst

CFI SA; Schaffhausen; On-site; CHF 90,000 - 130,000; Full time

Job summary

CFI SA in Schaffhausen seeks a Field Support Engineer – Manufacturing IT to provide hands-on IT support for critical manufacturing systems, ensuring reliability and performance in a highly regulated setting.

You will collaborate with local and global IT teams, manufacturing and laboratory professionals, contributing to system availability and continuous improvement while managing access, documentation and project-related IT activities.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or related field.
• At least 5 years in IT infrastructure or technical support.
• Experience with manufacturing IT systems and MES platforms is a strong plus.
• Cloud knowledge: Azure and AWS.
• Fluent German and English communication.

Responsibilities

• Provide day-to-day technical support for manufacturing and lab IT systems (MES, PAS-X, Antares, Track & Trace).
• Support configuration, updates, and lifecycle management.
• Investigate and resolve incidents with local and global IT teams.
• Ensure system availability and operational continuity with manufacturing and lab staff.
• Support IT activities related to projects, system changes, and OT integration.
• Manage user access, configurations and technical documents.
• Contribute to continuous-improvement for reliability and efficiency.
• Ensure compliance with GxP, EHS and SOX.

Skills

German and English communication

IT infrastructure experience

Education

Bachelor’s degree in CS/Engineering or related field

Tools

PAS-X

Track & Trace

Microsoft SQL Server

Microsoft Azure

AWS

Job description

We are looking for a Field Support Engineer – Manufacturing IT to join an IT team supporting a leading pharmaceutical manufacturing site in Schaffhausen.

In this role, you will provide hands‑on technical support for critical manufacturing and laboratory IT systems, helping ensure their reliability, performance and continuous improvement.

You will work closely with local and global IT teams, as well as manufacturing and laboratory professionals, in a dynamic and highly regulated environment.

Your Responsibilities

• Provide day‑to‑day technical support, maintenance and troubleshooting for manufacturing and laboratory IT systems, including MES, PAS-X, Antares and Track & Trace applications.
• Support system configuration, updates and lifecycle management activities.
• Investigate and resolve technical incidents in collaboration with local and global IT support teams.
• Work closely with manufacturing, laboratory and IT teams to ensure system availability and operational continuity.
• Support IT activities related to projects, system changes and the integration of Operational Technology (OT) equipment.
• Manage user access, system configurations and technical documentation.
• Contribute to continuous improvement initiatives to enhance system reliability and efficiency.
• Ensure compliance with applicable pharmaceutical industry standards and regulations, including GxP, EHS and SOX.
• Participate in the local on‑call support rotation when required.

Your Profile

• Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent professional experience.
• At least 5 years of experience in IT infrastructure, technical support or a similar role.
• Strong knowledge of Microsoft operating systems and Microsoft SQL Server.
• Experience supporting IT systems in manufacturing, laboratory or industrial environments.
• Familiarity with MES platforms such as PAS-X or similar manufacturing applications is a strong advantage.
• Knowledge of cloud technologies, particularly Microsoft Azure and AWS.
• Previous experience in the pharmaceutical industry or another regulated environment is an asset.
• Good communication skills in German and English, both written and spoken.
• A proactive, reliable and solution‑oriented approach, with the ability to work independently and as part of a team.
• Experience mentoring or supporting apprentices would be an advantage.

Why Join Us?

This is an opportunity to work in a technically challenging pharmaceutical environment where IT plays a key role in supporting manufacturing operations.

You will collaborate with experienced professionals, gain exposure to specialized manufacturing technologies and contribute directly to the reliability of business‑critical systems.

Interested in taking the next step in your IT career?

We would be pleased to hear from you. CFI SA in Schaffhausen.