Senior HPC Technical Account Manager - AI Data Center

NVIDIA Corporation; Schweiz; Remote; CHF 140,000 - 200,000; Full time

Job summary

NVIDIA Corporation seeks an HPC Technical Account Manager or hardware engineer who thrives on solving complex enterprise HPC and AI deployments. You will serve as the main technical contact, debugging issues, guiding installations, and coordinating with engineering, marketing and support to ensure customer success.

You will engage with cloud and enterprise customers, work with GPUs, AI accelerators, and orchestration tools, and contribute to standard methodologies that improve support processes

Qualifications

• 8+ years in providing in-depth customer support and debugging for hardware and software.
• Proficiency with Linux and Networking (LFCS / RHCSA).
• Bachelor's degree or equivalent experience.
• Expertise with data center virtualization (VMware, Docker, Kubernetes).
• Excellent interpersonal, communication and presentation skills.

Responsibilities

• Work with NVIDIA Cloud and Enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI and HPC server technologies.
• Own and resolve customer issues during installation, operation, maintenance or product application.
• Work with the latest hardware (GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
• Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
• Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams for support processes and improvements.

Skills

Interpersonal skills

Communication skills

Presentation skills

Organizational skills

Linux

Networking

LFCS/RHCSA

Scripting (Python Bash Ansible YAML)

Education

Bachelor's degree or equivalent experience

Tools

VMware

Docker

Kubernetes

Job description

NVIDIA Corporation seeks an HPC Technical Account Manager or hardware engineer who thrives on solving complex enterprise HPC and AI deployments. You will serve as the main technical contact, debugging issues, guiding installations, and coordinating with engineering, marketing and support to ensure customer success.

You will engage with cloud and enterprise customers, work with GPUs, AI accelerators, and orchestration tools, and contribute to standard methodologies that improve support processes