Senior Deployment & Customer Success Leader (Remote Europe)

Albatross Ai; Baar; Remote; CHF 129,000 - 157,000; Full time

Job summary

Albatross is seeking a Deployment Strategist to own end-to-end customer deployments across Europe and the US, building the team and ensuring fast time-to-live. You will drive pilots, renewals and expansions, and turn customers into advocates for our four-primitives platform.

You will lead a technical, customer-facing team, work with executives, and travel to customer sites as needed to accelerate adoption and value realization.

Qualifications

• Experience deploying SaaS or API products to enterprise customers.
• Built a customer success, deployment or solutions function from zero at a startup.
• Owned renewals and expansions for enterprise customers with measurable results.
• Led a technical, customer-facing team of engineers or data analysts.
• Technical ability to read an A/B test and guide analysis.
• Willingness to travel across Europe and the US.

Responsibilities

• Own every live customer relationship after signature as senior point of contact.
• Run pilots to a measurable result: live A/B test and uplift readout.
• Maintain renewals and upsells across all primitives and marketplaces.
• Own customer support with a single point of contact and fast responses.
• Hire, build and lead the Deployment Strategist team across Europe and the US.
• Turn every customer into a reference via case studies and press.
• Travel as needed to customer sites and events.

Skills

SaaS deployment

Customer success leadership

Team building

A/B testing understanding

Data analysis

European markets

Tools

A/B Testing Tools

Job description

Albatross is seeking a Deployment Strategist to own end-to-end customer deployments across Europe and the US, building the team and ensuring fast time-to-live. You will drive pilots, renewals and expansions, and turn customers into advocates for our four-primitives platform.

You will lead a technical, customer-facing team, work with executives, and travel to customer sites as needed to accelerate adoption and value realization.