Senior Application Support & Incident Lead

World Intellectual Property Organization; Genf; On-site; CHF 42,000 - 95,000; Full time

Job summary

World Intellectual Property Organization seeks an experienced User and Application Support Analyst to ensure reliable operation and continuous improvement of core business applications. You will lead complex incident resolution, collaborate with technical and business teams, and mentor junior staff to uphold service quality and user satisfaction.

Based in Geneva, this 2-year fixed-term post offers advanced ITIL-aligned support, strong monitoring, and ongoing process optimization to minimize

Qualifications

• First-level university degree in information technology, computer science or a related field.
• Certification in ITIL or a related service management framework.
• Experience in a confidential environment with sensitive data flows.

Responsibilities

• Provide advanced technical and functional support for business systems and services, managing incidents and service requests per SLAs.
• Coordinate incident resolution with development, infrastructure and business teams; perform root cause analyses.

Skills

Incident management

Problem management

Change management

Jira

SQL

Java

XML processing

Monitoring tools

Communication

Education

Bachelor-level degree in IT or CS

ITIL certification

Tools

Jira

Job description

World Intellectual Property Organization seeks an experienced User and Application Support Analyst to ensure reliable operation and continuous improvement of core business applications. You will lead complex incident resolution, collaborate with technical and business teams, and mentor junior staff to uphold service quality and user satisfaction.

Based in Geneva, this 2-year fixed-term post offers advanced ITIL-aligned support, strong monitoring, and ongoing process optimization to minimize