Senior Analyst Services Analytics EU & WWI

Intuitive; Aubonne; On-site; CHF 120,000 - 180,000; Full time

Job summary

Intuitive is seeking a Senior Service Analytics Analyst – EU & WWI to partner with the Customer Experience & Services leadership. You will integrate financial, operational, customer, and workforce data to generate forward-looking insights, influence decisions, and improve Services performance.

The role goes beyond reporting to identify key drivers, quantify opportunities and tradeoffs, and translate analyses into concise executive recommendations.

Qualifications

• Senior analytics role requiring strategic analytics and finance partnership.
• Experience integrating financial, operational, customer, and workforce data.
• Experience leveraging AI and automation to accelerate insights.

Responsibilities

• Deliver integrated financial and operational analytics identifying performance drivers, risks, and opportunities across EU & WWI Services.
• Develop scenario and driver-based models to evaluate strategic alternatives and support decisions.
• Provide insights on revenue, costs, margins, profitability, productivity, and workforce performance.
• Support forecasting, budgeting, P&L analysis, variance analysis, and risk/opportunity identification.
• Translate complex questions into structured analyses with forward-looking recommendations.
• Connect financial and KPIs to strategic priorities and OGST objectives.
• Apply AI and automation to accelerate recurring analyses and improve forecasting.
• Collaborate with Services, Operations, IT, Data & Analytics, and global teams to improve data quality and analytics capabilities.
• Communicate concise, executive-ready insights and recommendations with clear business implications.

Job description

Job Description

Primary Function of Position:
The Senior Service Analytics Analyst – EU & WWI serves as a strategic analytics and finance partner to the EU & WWI Customer Experience & Services leadership team. The role integrates financial, operational, customer, and workforce data to generate forward-looking insights, evaluate business scenarios, and influence decisions that improve Services performance, scalability, and profitability.

Supporting Field Services, Technical Support, Digital Technical Support, Customer Services, and Customer Success, this role goes beyond reporting to identify key business drivers, quantify opportunities and tradeoffs, and translate complex analyses into clear, actionable recommendations.

The Senior Analyst will also leverage AI, automation, and advanced analytics to accelerate insight generation, strengthen forecasting and scenario modeling, and enable more effective, scalable decision support.

Roles and Responsibilities:

• Deliver integrated financial and operational analytics that identify performance drivers, risks, and opportunities across EU & WWI Services.
• Develop scenario, sensitivity, and driver-based models to evaluate strategic alternatives, quantify tradeoffs, and support business decisions.
• Provide insights and recommendations across revenue, cost-to-serve, margin, profitability, productivity, workforce capacity, and customer performance.
• Support financial planning and performance management, including forecasting, budgeting, P&L analysis, variance analysis, and identification of risks and opportunities.
• Translate complex business questions into structured analyses and forward-looking recommendations that enable leadership action.
• Support regional Objectives, Goals, Strategies & Tactics (OGST) by connecting financial and operational KPIs to business outcomes and strategic priorities.
• Apply AI, automation, and advanced analytics to identify patterns and anomalies, accelerate recurring analysis, improve forecasting, and generate deeper insights.
• Partner across Services, Operations, IT, Data & Analytics, and global teams to strengthen data quality, metric consistency, and analytical capabilities.
• Communicate complex analysis through concise, executive-ready insights, scenarios, and recommendations that clearly articulate business implications and expected impact.
• Drive continuous improvement by simplifying, automating, and scaling analytical processes and best practices across EU & WWI.