Senior Account Manager

Xelon AG; Zug; Hybrid; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working hours

Remote options

Job summary

Xelon AG in Switzerland seeks a Senior Account Manager to drive new customer acquisition, grow existing accounts, and ensure high customer satisfaction. You will act as the main liaison between customers and technical teams, developing long-term partnerships and driving strategic growth.

Bring at least 3 years of account management or sales experience in IT infrastructure, with fluency in German and English.

Qualifications

• Three+ years in account management, sales, business development, or customer success in a tech company.
• Solid understanding of IT infrastructure, cloud concepts (IaaS/PaaS, public/private cloud).
• Fluent in German and English, with Swiss German ability a plus.

Responsibilities

• Acquire new customers via outbound and inbound sales in collaboration with BD and marketing.
• Manage and grow a portfolio of existing customer accounts including MSPs and ITSPs.
• Serve as primary contact for customer inquiries and requests; build long-term relationships.
• Identify upsell opportunities and own the sales cycle from first contact to onboarding.
• Coordinate with internal teams to deliver solutions and monitor performance.

Skills

Account management experience

Sales & BD

CRM proficiency

Customer success orientation

IT infrastructure knowledge

Bachelor's degree

German & English fluency

Education

Bachelor’s degree or comparable

Tools

CRM systems

Job description

Welcome to Xelon – where technology meets innovation and customer centricity.

As we continue to expand, we are looking for a motivated and customer-focused

to join our team. In this role, you will be the key link between our customers and our technical teams, ensuring long‑term partnerships and outstanding customer satisfaction.

At Xelon, we deliver secure, scalable, and automated Swiss cloud infrastructure for the next generation of digital services. From IaaS to SaaS, our platform powers workloads in regulated industries like technology, finance, insurance, and public services. Our solutions - Xelon Cloud, Xelon Secure+ and Xelon HQ combine reliability, automation, sovereignty, and simplicity in one ecosystem.We are on a mission to become the #1 Swiss Cloud Enabler, and we are growing a team of people who want to shape the future of cloud infrastructure and software operations.

Tasks

Your role and your responsibilities

The Senior Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience. Specifically, you will:

• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
• Serve as the primary point of contact for customer inquiries and requests;
• Build strong, long-term relationships with key stakeholders on the customer side;
• Identify upselling and cross-selling opportunities to maximize customer lifetime value;
• Own the sales cycle for new customers, from first contact to closing and onboarding;
• Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
• Support the onboarding of new customers and ensure smooth implementation;
• Monitor account performance and provide regular reporting and insights;
• Proactively identify risks and resolve issues to maintain high customer satisfaction.

Requirements

The ideal candidate will tick all the following boxes.

Must-haves

• Relevant work experience: You have least three years of experience in account management, sales, business development, or customer success in technology company focusing on IT infrastructure - ideally mid-market.
• Technical affinity and know-how: You have a solid understanding of the building blocks of IT infrastructure and the cloud. You are familiar with terms such as IaaS, PaaS, public and private cloud, VMs, backup, storage, containers and related topics.
• Drive & Ownership: You are a self-starter who likes to take matters into your own hand, take responsibility, and persistently work toward results.
• Matching education: Bachelor’s degree (or comparable) in Information Systems, Business, Marketing, or a related field.
• (Swiss) German & English: You speak both German and English fluently and you are able to communicate confidently and flawlessly in both – in spoken and in written form. Additionally, you are able to effortlessly follow a conversation in Swiss German.
• Customer Focus: You keep the customer's interests in sight at all times. Going the extra-mile for your customers comes naturally to you.
• Collaborative Team Player: You thrive in cross-functional environments, working seamlessly with internal and external stakeholders to drive business outcomes.
• CRM Pro: You are experience in working with CRM systems (e.g. Salesforce, HubSpot).
• Results orientated mindset: Proven track record of meeting or exceeding sales targets.

Nice-to-haves

• Entrepreneurial Spirit: You are characterized by a self-motivated drive to explore new opportunities, a willingness to take initiative as well as to seek and provide solutions and a strong commitment to contribute to a culture of continuous improvement.
• Sales Management Ambition: The ambition to develop into a sales management role is seen as a plus. If all goes according to plan, Xelon just might offer you that opportunity once the time is right.
• Swiss German and other additional Languages: Any language additional to the required ones is considered a plus; Swiss German is an asset in this role.
• HubSpot: Any previous hands‑on experience and/or certification for HubSpot is valuable for this role.
• AI-mindset: Curiosity and openness towards AI-supported workflows, along with a solid understanding of current AI developments and tools, and a willingness to leverage them to improve efficiency and outcomes.
• A feel for processes: You contribute ideas on how we can further optimize our sales and marketing processes.
• Rewarding compensation: Competitive salary with performance-based incentives tied to growth and sales success.
• Creative freedom: The opportunity to make a decisive contribution to the growth of a well‑established tech scale‑up.
• Flexible working hours & remote options: Work when and where you are most productive.
• Innovative environment: Experience the dynamics of a tech scale‑up with a strong existing customer base. Modern tools and technologies support your work.
• Young, dynamic team: Together we achieve our goals and celebrate our successes.

Join our mission

Do you feel like you are the person that would complete our team? Are you ready for a new challenge?